Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Coté

Burnt Hills

Summary

Results-driven manager and customer service professional with a hands-on approach to leadership, working alongside colleagues to ensure operational success and deliver exceptional service. A strong communicator and adaptable leader, I thrive in dynamic environments and excel at adjusting to varying needs. Known for being a collaborative team player with a positive attitude, I lead teams across multiple locations, optimize processes, and foster a strong team dynamic. Skilled in developing and executing strategies to drive growth, manage budgets, and enhance customer satisfaction. Committed to resolving complex issues, maintaining high performance standards, and building lasting relationships with both customers and employees.

Overview

11
11
years of professional experience

Work History

Service Manager

Goldstein Subaru
09.2015 - Current
  • Department Leadership, Staff Management, and Training
    Supervise and coordinate the activities of service writers, technicians, prep department, parts department, and other staff across two dealership locations to ensure operational efficiency and quality service delivery. Provide comprehensive training for all new employees to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
  • Operational and Financial Oversight
    Manage departmental financials, including budgeting, expense tracking, and profitability, while performing weekly payroll processing for all team members.
  • Technical Expertise and Support
    Assist technicians with service repairs and diagnostics, and personally diagnose and test drive vehicles to ensure accurate problem identification and quality repair execution.
  • Customer Relations and Service Excellence
    Address customer needs efficiently and professionally, ensuring all concerns are resolved promptly, and services are provided in a timely and customer-focused manner.
  • Repair Order and Warranty Management
    Write and manage detailed repair orders based on customer requirements, and submit warranty claims to manufacturers for approved services.
  • Sales and Service Recommendations
    Identify customer service and repair needs, sell services and repairs with accurate pricing, and maintain high levels of customer satisfaction through effective communication and recommendations.
  • Cross-functional Communication
    Collaborate with technicians to ensure clear, accurate communication of service needs and expectations, improving the flow of information and ensuring customer satisfaction.
  • Integrated Technology Utilization
    Leverage computer systems and software for effective task management, inventory control, and operational reporting to streamline departmental processes.

Landscaper

Valentino Lawn Care
04.2015 - 08.2015
  • Crew Supervision and Leadership
    Supervised a team of 5 individuals, providing guidance, support, and ensuring efficient operations while maintaining a collaborative and productive work environment.
  • Account Management
    Managed and maintained a portfolio of over 60 accounts per week, ensuring timely service delivery and high customer satisfaction.
  • Vehicle and Equipment Operation
    Operated and maintained company trucks, trailers, and machinery, ensuring proper servicing and safety protocols were followed to maintain equipment functionality and reduce downtime.
  • Machinery Servicing and Maintenance
    Provided hands-on servicing and maintenance for all machinery, ensuring optimal performance and extending the lifespan of equipment.

Mechanic

Prestige BMW
03.2014 - 04.2015
  • Mechanical and Repair Services
    Perform fluid changes, tire services (changes, rotations, balancing, road forcing), brake system repairs, electrical and mechanical diagnostics, transmission repairs, electronic module testing and replacement, and engine diagnostics and repairs.

Mechanic

Exclusive Motorsports
10.2013 - 03.2014
  • Mechanical and Repair Services
    Perform fluid changes, tire services (changes, rotations, balancing, road forcing), brake system repairs, electrical and mechanical diagnostics, clutch system repairs, used car inspections, and aftermarket/tuning/performance work.
  • Shop Assistance and Customer Service
    Assist in shop management, repair order creation, and provide high-quality customer service to ensure satisfaction and efficient workflow.

Education

Automotive Technology -

Hudson Valley Community College

NATEF Student ASE certified - in all 8 fields

Pennsylvania College of Technology
Williamsport, Pennsylvania

High School Diploma -

Monroe Woodbury High School
01.2010

Skills

  • Leadership and Team Management
    Lead, motivate, and develop teams across multiple locations, ensuring operational success and alignment with company goals
  • Strategic Planning and Financial Management
    Develop and implement strategies to drive growth, manage budgets, and maximize profitability
  • Customer Service Excellence
    Provide exceptional service by actively listening, resolving issues, and building lasting relationships with customers
  • Problem-Solving and Decision Making
    Analyze complex situations and make informed decisions to resolve issues and improve performance
  • Operations and Performance Management
    Oversee daily operations, manage performance metrics, and ensure high standards of quality and customer satisfaction
  • Effective Communication and Interpersonal Skills
    Communicate clearly with customers and teams, fostering strong relationships and ensuring smooth operations
  • Adaptability and Time Management
    Manage multiple priorities, adapt to changing needs, and meet deadlines in a fast-paced environment

Timeline

Service Manager

Goldstein Subaru
09.2015 - Current

Landscaper

Valentino Lawn Care
04.2015 - 08.2015

Mechanic

Prestige BMW
03.2014 - 04.2015

Mechanic

Exclusive Motorsports
10.2013 - 03.2014

NATEF Student ASE certified - in all 8 fields

Pennsylvania College of Technology

High School Diploma -

Monroe Woodbury High School

Automotive Technology -

Hudson Valley Community College

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Ronald Coté