Nicholas Wilson
Implementation | Project Manager
Tampa,FL
Summary
10 + Years in software implementation, account management, and business development. A veteran collaborator with internal and external stakeholders who puts their needs before mine. A natural in fostering business relationships throughout a customer’s journey. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Clinical Implementation Specialist
Qualifacts (InSync Healthcare Solutions)
Tampa, FL
03.2022 - Current
- Manage 7-12 accounts from initial contract through transition to support
- Establish project timeline from Kick Off call through organization’s Go Live using agreed to milestones
- Worked closely with IT teams to troubleshoot and resolve system issues promptly, minimizing downtime in critical care environments.
- Developed comprehensive documentation outlining system functionality and best practices for users at all skill levels.
Manager Queue & Technical Operations
The Institute of Internal Auditors
Lake Mary, FL
08.2020 - 08.2021
- Constructed training program that extended onboarding process from 2 to 6 weeks
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. This reduced department attrition by 37%.
- Exceeded team’s quality scores of 80% on consistent basis.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Manager, Membership Development
The Institute of Internal Auditors
Lake Mary, FL
07.2018 - 08.2020
- Managed team of 7 constructed their goals and provided regular coaching opportunities
- June of 2019 created and presented, The IIA’s first New Member Webinar series. At inception, started with 26 original registrants. Since then, The IIA averages 400 + new member registrants bimonthly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- During COVID-19 pandemic, our team managed strong membership retention numbers throughout 2020 to include: May of 2020 Membership retention rate of 87.4% (highest May % in five years); June 2020, 86.8% (highest June % in five years); and 86.9% (highest July % in five years)
Director of Educational Services
Three W International
Orlando, FL
03.2013 - 07.2018
- 2013-2014, maximized sales potential for new partner leads
- Grew portfolio from 67 to 104 partner schools
- These 37 schools brought in additional 600 + seats for new student enrollment and nearly 7 million dollars in company revenue
- Established 4 professional development opportunities for staff to enhance their pedagogical techniques and subject matter expertise.
- Lead over 100 professional development workshops
- Fostered inclusive school/company culture that valued diversity and promoted equity among all stakeholders, resulting in increased student engagement and success rates.
International Baccalaureate Biology Teacher
Largo High School
Largo, FL
08.2012 - 03.2013
Biology and Anatomy Teacher
Santa Fe Catholic High School
Lakeland, FL
08.2010 - 07.2012
Biology and Earth Science Teacher
Henrietta G. Lewis School
Lockport, NY
10.2009 - 06.2010
Combat Engineer/ Infantryman
United States Army
06.2001 - 10.2007
- Honorably completed 6 year commitment as Combat Engineer and Infantryman
- 2003 activated for Operation Iraqi Freedom III
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering/infantry tasks.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
Education
Master of Arts - Psychology
Medaille College
Buffalo, NY 01.2008 - 12.2009
Bachelor of Science - Biology Teacher Education
SUNY Buffalo State
Buffalo, NY 08.2001 - 12.2007
Skills
Interdisciplinary Collaboration
Certification
Project Management Professional - PMP, In Progress, 03/2024
Accomplishments
- 2023 on track to exceed my annual Net Promoter Score (NPS) KPI by 7%.
- 2021 my team generated over $110,000 of unaccounted revenue by implementing suggestive selling initiatives.
- 2019 negotiated a contract with a federal government agency that supported over 150 new members generating over $320,000 of revenue.
- 2019 my team converted 6% of the United States top 500 organizations into paid memberships via direct mailing and cold calling.
- 2019 exceeded annual new corporate membership growth stretch goal by 5%
- 2018 implemented The Institute of Internal Auditors’s first member relations outbound call strategy by leveraging our Account Managers’ portfolio of clients.
Military Experience
- United States Army, Lockport, New York, Combat Engineer/ Infantryman, 06/2001, 10/2007, Honorably completed a six-year commitment as a Combat Engineer and Infantryman
- United States Army, 2003, Activated for Operation Iraqi Freedom III with the U.S. Army Infantry 1st Calvary Division
Timeline
Clinical Implementation Specialist
Qualifacts (InSync Healthcare Solutions)
03.2022 - Current
Manager Queue & Technical Operations
The Institute of Internal Auditors
08.2020 - 08.2021
Manager, Membership Development
The Institute of Internal Auditors
07.2018 - 08.2020
Director of Educational Services
Three W International
03.2013 - 07.2018
International Baccalaureate Biology Teacher
Largo High School
08.2012 - 03.2013
Biology and Anatomy Teacher
Santa Fe Catholic High School
08.2010 - 07.2012
Biology and Earth Science Teacher
Henrietta G. Lewis School
10.2009 - 06.2010
Master of Arts - Psychology
Medaille College
01.2008 - 12.2009
Bachelor of Science - Biology Teacher Education
SUNY Buffalo State
08.2001 - 12.2007
Combat Engineer/ Infantryman
United States Army
06.2001 - 10.2007
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