Nicholas Wilson
Implementation | Project Manager
Tampa,FL
Summary
10 + Years in software implementation, account management, and business development. A veteran collaborator with internal and external stakeholders who puts their needs before mine. A natural in fostering business relationships throughout a customer’s journey. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Clinical Implementation Specialist
Qualifacts (InSync Healthcare Solutions)
Tampa, FL
03.2022 - Current
- Manage 7-12 accounts from initial contract through transition to support
- Establish project timeline from Kick Off call through organization’s Go Live using agreed to milestones
- Worked closely with IT teams to troubleshoot and resolve system issues promptly, minimizing downtime in critical care environments.
- Developed comprehensive documentation outlining system functionality and best practices for users at all skill levels.
Manager Queue & Technical Operations
The Institute of Internal Auditors
Lake Mary, FL
08.2020 - 08.2021
- Constructed training program that extended onboarding process from 2 to 6 weeks
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. This reduced department attrition by 37%.
- Exceeded team’s quality scores of 80% on consistent basis.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Manager, Membership Development
The Institute of Internal Auditors
Lake Mary, FL
07.2018 - 08.2020
- Managed team of 7 constructed their goals and provided regular coaching opportunities
- June of 2019 created and presented, The IIA’s first New Member Webinar series. At inception, started with 26 original registrants. Since then, The IIA averages 400 + new member registrants bimonthly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- During COVID-19 pandemic, our team managed strong membership retention numbers throughout 2020 to include: May of 2020 Membership retention rate of 87.4% (highest May % in five years); June 2020, 86.8% (highest June % in five years); and 86.9% (highest July % in five years)
Director of Educational Services
Three W International
Orlando, FL
03.2013 - 07.2018
- 2013-2014, maximized sales potential for new partner leads
- Grew portfolio from 67 to 104 partner schools
- These 37 schools brought in additional 600 + seats for new student enrollment and nearly 7 million dollars in company revenue
- Established 4 professional development opportunities for staff to enhance their pedagogical techniques and subject matter expertise.
- Lead over 100 professional development workshops
- Fostered inclusive school/company culture that valued diversity and promoted equity among all stakeholders, resulting in increased student engagement and success rates.
International Baccalaureate Biology Teacher
Largo High School
Largo, FL
08.2012 - 03.2013
Biology and Anatomy Teacher
Santa Fe Catholic High School
Lakeland, FL
08.2010 - 07.2012
Biology and Earth Science Teacher
Henrietta G. Lewis School
Lockport, NY
10.2009 - 06.2010
Combat Engineer/ Infantryman
United States Army
06.2001 - 10.2007
- Honorably completed 6 year commitment as Combat Engineer and Infantryman
- 2003 activated for Operation Iraqi Freedom III
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering/infantry tasks.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
Education
Master of Arts - Psychology
Medaille College
Buffalo, NY 01.2008 - 12.2009
Bachelor of Science - Biology Teacher Education
SUNY Buffalo State
Buffalo, NY 08.2001 - 12.2007
Skills
Interdisciplinary Collaboration
Technical Troubleshooting Abilities
Clinical Decision Support
Electronic Health Records Expertise
Team Leadership Qualities
Presentation and Demonstration Proficiency
Change Management Strategies
Interpersonal Skills
Research SOPs understanding
Certification
Project Management Professional - PMP, In Progress, 03/2024
Accomplishments
- 2023 on track to exceed my annual Net Promoter Score (NPS) KPI by 7%.
- 2021 my team generated over $110,000 of unaccounted revenue by implementing suggestive selling initiatives.
- 2019 negotiated a contract with a federal government agency that supported over 150 new members generating over $320,000 of revenue.
- 2019 my team converted 6% of the United States top 500 organizations into paid memberships via direct mailing and cold calling.
- 2019 exceeded annual new corporate membership growth stretch goal by 5%
- 2018 implemented The Institute of Internal Auditors’s first member relations outbound call strategy by leveraging our Account Managers’ portfolio of clients.
Military Experience
- United States Army, Lockport, New York, Combat Engineer/ Infantryman, 06/2001, 10/2007, Honorably completed a six-year commitment as a Combat Engineer and Infantryman
- United States Army, 2003, Activated for Operation Iraqi Freedom III with the U.S. Army Infantry 1st Calvary Division
Timeline
Clinical Implementation Specialist
Qualifacts (InSync Healthcare Solutions)
03.2022 - Current
Manager Queue & Technical Operations
The Institute of Internal Auditors
08.2020 - 08.2021
Manager, Membership Development
The Institute of Internal Auditors
07.2018 - 08.2020
Director of Educational Services
Three W International
03.2013 - 07.2018
International Baccalaureate Biology Teacher
Largo High School
08.2012 - 03.2013
Biology and Anatomy Teacher
Santa Fe Catholic High School
08.2010 - 07.2012
Biology and Earth Science Teacher
Henrietta G. Lewis School
10.2009 - 06.2010
Master of Arts - Psychology
Medaille College
01.2008 - 12.2009
Bachelor of Science - Biology Teacher Education
SUNY Buffalo State
08.2001 - 12.2007
Combat Engineer/ Infantryman
United States Army
06.2001 - 10.2007