Nicholas Wilson

• Distribute medical charts to the appropriate departments of the hospital
• Maintain accurate records by following hospital procedures
• Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
• Keep all medical records confidential and protected
• Assist with audits and quality assurance activities related to medical records
• File all patients’ medical records and information
• Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Upheld high standards of professionalism and discretion when working with high-value clients.

● Develop and maintain productive relationships with customers, developers, contractors, and other stakeholders to ensure a Premier Customer Experience with the interconnection process. Act as primary liaison with applicants throughout the interconnection life cycle to address their needs and expectations. This includes assisting applicants with navigation and use of online interconnection tools; and providing guidance to, and resolving a variety of issues for, applicants such as applicable regulatory requirements and tariffs, and addressing incomplete or inaccurate applications.

● -Process customer and developer applications for interconnection of DERs, received either via the online interconnection application tool, email, or via hard copy application. This includes initial review of applications for completeness and technical accuracy and processing associated payments from customers.

● -Manage the timely, efficient processing and transfer of required interconnection documentation (e.g., applications, study agreements, contracts, certificates of completion, permission to operate) with customers and developers

● -Build and leverage effective working relationships with internal process stakeholders, and facilitate timely, efficient workflow between stakeholder organizations including Capacity Planning, Project Management, New Business, Net Metering, Billing, etc.

● -Ensure accurate and timely input of information into the tool, including communications with applicants, uploading relevant documentation, and maintaining current application status.

● -Interface with various Exelon enterprise programs and systems (e.g., Asset Suite 8) to facilitate processing of interconnection applications, and produce status, performance, and other process reports, as needed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Built relationships with vendors to negotiate ideal terms for purchases.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Evaluated internal needs and developed plans for maintaining optimal supply levels.
• Developed and strengthened supplier relationships.

● Work closely with the Category Management team to understand Category strategy such that orders are placed in adherence with the defined strategies where they exist.

● Manage orders to ensure fulfillment meets the needs of the production schedule including:

● Regularly reviewing planning files to ensure component orders placed still meet the demand requirements.

● Update purchase order data to accurately reflect order confirmations and changes as the orders progress.

● Work with supply base to understand the urgency of orders and expedite as required.

● Work with customers and internal stakeholders through agreed processes to expedite the approval of new direct materials/substitutes on an urgent basis.

● Partner with internal stakeholders to report and manage product shortages and material availability. As assigned, work with applicable internal and external stakeholders to perform root-cause investigations and implement corrective actions on any stock-out scenarios.

● Maintain status updates on open order/order confirmation reports to facilitate Demand Planning requirements.

● Support customer projects/reformulations by providing updates to material availability.

● As assigned, submit ingredient substitution requests or supplier change requests for consideration using agreed upon business practices. Responsible for learning and executing on knowledge of R&D and Quality requirements regarding material and supplier qualification and foster productive working relationships with these teams in order to achieve Procurement goals.

● Submit Supplier non-conformance issues to the appropriate supplier contact. Ensure supplier has endeavored to provide a root cause analysis and appropriate corrective action and that responses are received by the appropriate internal stakeholders for review. Escalte persistent and severe quality issues to the Category team for support in resolution.

● Perform day-to-day sourcing activities of, one-off purchases (spot buys to support the Category Team as needed).

● Gain a workable knowledge of planning and execution software systems/tools in order to effectively and efficiently complete all tasks as assigned.

● Request missing documents for quality and customer service as requested.

● Manage expired material list and initiate relative actions such as shelf life extensions.

● Support resolution of assigned category/site supply issues.

● Monitor invoice discrepancies for assigned areas to make sure issues are resolved to enable on-time payment to suppliers.

● Coordinate logistics (Import & Domestic) for incoming component deliveries.

● Maintain assigned master data in the system or files to ensure that the planning software/tools has the most accurate inputs.

● Attend site meetings as assigned in order to facilitate good communication with site contacts.

● As needed for backup, support the purchases of indirect material needs by converting indirect requisitions to purchase orders and modifying orders as requested.

● Additionally, act as support for the resolution of invoice discrepancies on indirect orders.

● Provide site training to SAP/Ariba Users

●Facilitate Implementation of Category and COE Collaboration Projects

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Prevented load shifting or damage by using bracing and strapping techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Sorted items according to its destination.
• Labeled packages according to instructions provided on work orders.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Assembled, sealed and loaded packages into correct trucks.
• Loaded package containers onto forklifts and transported into packaging areas.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Attached identifying tags to containers to mark with identifying shipping information.

• Limited portion sizes and used garnishes to control food costs.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Investigated and integrated enhanced service and team management strategies to boost business profits.
• Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with other Deli Clerks.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Attended to 10+ customers per 15 by taking orders, resolving complaints and issues and operating cash register to take payments.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

• Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Cultivated and strengthened account relationships to achieve and exceed company targets.
• Assisted call-in customers with questions and orders.
• Verified delivery schedules and processes.
• Emphasized product specifications to meet customer needs.
• Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
• Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
• Completed training to learn additional techniques for making new and seasonal items.
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
• Checked dining area supplies, including trays, silverware, and replenished low stock.
• Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
• Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.