Nicholas Wilson
Vista,CA
Summary
Experienced Customer Service Agent with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
10
10
years of professional experience
Work History
Lifetime Agent
Canyon Bikes
06.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Inside Sales Representative
Canyon Bikes
06.2021 - 06.2022
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Used CRM software to maintain detailed contact logs and account records.
Sales Representative
Trek Bicycle Superstore
07.2019 - 05.2021
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Drove team revenue totals by bringing in over $700,000 in sales during 2020
Customer Service Associate
Walgreens Boots Alliance Inc.
07.2018 - 06.2019
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
Quality Assurance Manager
White Label Juice Co
01.2015 - 12.2016
- Closely inspected parts to ensure they were clean and free of contaminants.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Education
Business Process Management
SAP
Online09.2022
Bachelor of Science in Information Technology Management - Information Technology Project Management
National University
Kearny Mesa, CA04.2020
Associate of Science - Computer Networking
Palomar College
San Marcos, CA2016
Skills
- User interface understanding
- Extremely organized
- Skilled in SalesForce, BYD, & Microsoft 365
- Interpersonal and written communication
- Self-motivated
- Exceptional Customer Service
Mountain Biking
I love to ride the trails that Southern California has to offer. From coastal trails to forest rides, California has beautiful landscapes to experience and remember.
Timeline
Lifetime Agent
Canyon Bikes
06.2022 - Current
Inside Sales Representative
Canyon Bikes
06.2021 - 06.2022
Sales Representative
Trek Bicycle Superstore
07.2019 - 05.2021
Customer Service Associate
Walgreens Boots Alliance Inc.
07.2018 - 06.2019
Quality Assurance Manager
White Label Juice Co
01.2015 - 12.2016
Business Process Management
SAP
Bachelor of Science in Information Technology Management - Information Technology Project Management
National University
Associate of Science - Computer Networking
Palomar College