Nicholas Wilson
Serco
Florence,KY
22
years of professional experience
Work History
Technician II
7 Years 3 Months- Key Responsibilities:
- System Maintenance: Install, repair, and maintain server racks, CCTV, alarm systems, and video management systems (VMS).
- Troubleshooting: Diagnose and fix hardware/software issues in electronic, hydraulic, or electromechanical systems.
- Technical Support: Provide on-site/remote SME support to field engineers and technicians.
- Documentation: Write SOPs, manage engineering data, and maintain records.
- Infrastructure: Pull and terminate CAT6 cable using T568B standards.
- Provided customer service and was involved in training [x] new team members each month
- Serco Engineering Technicians perform on-site/remote installation, maintenance, and troubleshooting of DoD IT systems, security equipment, and software, often supporting Navy and Army installations globally. These positions require diagnosing electromechanical systems, cabling, and using specialized tools to ensure system uptime and compliance with SLAs.
Navy
9 Years 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Painter
2 Years 5 Months- Led painting projects from preparation to completion, ensuring high-quality workmanship and adherence to specifications.
- Supervised team of painters, providing guidance and mentoring to enhance skills and efficiency.
- Developed and implemented quality control procedures to maintain consistency in paint application and finish.
- Collaborated with clients to assess needs, recommend solutions, and ensure satisfaction throughout project lifecycle.
- Assisted in removal of oxidation and corrosion.
- Primed and maintain finish coats on US Naval ships.
Education
Bachelor of Arts - Business Management
Honors
Associates of Science - Hotel and Restaurant Management
Diploma
Skills
Time management
Communication skills
Computer literacy
Microsoft Word
Problem solving
Restaurant experience
Food service
Guest services
Power Tools and Equipment
Troubleshooting
Maintenance and repairs
Quality control
Mechanical Knowledge
Preventive Maintenance
Equipment maintenance
Timeline
Technician II
Serco
11.2018 - 02.2026Read More
Painter
Aerotek
08.2015 - 01.2018Read More
Navy
Navy
08.2004 - 06.2014Read More
Holmes High School
Diploma
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Sullivan University
Associates of Science from Hotel and Restaurant Management
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National University
Bachelor of Arts from Business Management
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