Nicholas Zanaboni
Fountain Valley,CA
Summary
Experienced operations manager with a focus on leadership and strategic problem-solving. Proven track record of optimizing team performance and managing successful customer service initiatives.
Overview
5
5
years of professional experience
Work History
Event Operations Crew
Danny's Jumpers
Downey, California
02.2025 - Current
- Ensured proper storage of materials used in operations processes according to established guidelines.
- Assisted in the management of daily operations, including scheduling and customer service.
Shift Lead
Cathy's Cookies
Orange, California
02.2022 - Current
- Trained new employees on company policies, procedures, and job duties.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Participated in weekly meetings with management team to discuss strategies and goals.
Software Intern
Nortridge
Foothill Ranch, California
06.2023 - 05.2024
- Performed quality assurance checks prior to release of new features or updates.
- Collaborated with other engineers on product development tasks.
- Provided support for users experiencing issues with deployed applications.
- Provided support for existing software applications.
Shift Leader
Dairy Queen Grill & Chill
Garden Grove, California
03.2020 - 03.2022
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Education
Bachelor of Science - Computer Science
California State University of Long Beach
Long Beach, CA12-2025
Skills
- Software development
- Problem solving
- Project management
- Customer service
- Data analysis
- Employee training
Timeline
Event Operations Crew
Danny's Jumpers
02.2025 - Current
Software Intern
Nortridge
06.2023 - 05.2024
Shift Lead
Cathy's Cookies
02.2022 - Current
Shift Leader
Dairy Queen Grill & Chill
03.2020 - 03.2022
Bachelor of Science - Computer Science
California State University of Long Beach
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