Nicholas Zink Jr
Summary
Detail-oriented IT professional with over 8 years of experience in managing OS environments, troubleshooting technical issues, and implementing innovative solutions. Proficient in developing scripts for task automation and enhancing operational efficiency. Capable of working effectively both independently and as part of a team and collaborating with cross-functional teams to address technical challenges.
Overview
9
9
years of professional experience
Work History
IT Site Support Technician
CommScope
Shakopee, MN
02.2017 - Current
- Successfully developed a SharePoint-integrated PowerShell script, resulting in self-service printer mapping and mitigation of the Print Nightmare vulnerability, which earned the highest company award and demonstrating proficiency in scripting for task automation
- Automated routine administrative tasks employing PowerShell scripting capabilities reducing manual intervention workload significantly allowing more time focus strategic initiatives instead repetitive mundane operations aspect daily job responsibilities demands.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Assisted in the successful implementation of new technologies, contributing to increased operational efficiency at multiple sites.
- Provided on-site and remote technical support to users.
Production Technician / System Administrator
Ideal Systems Solutions, Inc.
01.2016 - 02.2017
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Provided end-user support for email-related issues, ensuring timely resolution and user satisfaction.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
Server Hardware Technician
Vibrant Technologies
05.2015 - 01.2016
- Completed complex repairs quickly on IBM and HP servers by leveraging strong diagnostic skills and attention to detail.
- Expertly performed server builds and meticulously tested peripheral devices using AIX command line, ensuring compatibility and reliability.
- Managed inventory levels of build components efficiently, reducing delays due to lack of resources during repair jobs.
Fire Support Specialist
United States Army
06.2024 - 06.2024
- Collaborated with joint force partners to synchronize fire support efforts across multiple platforms and organizations during large-scale operations.
- Utilized advanced technology systems for improved target detection capabilities, increasing overall mission success rates in dynamic combat situations.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Increased mission success rates by effectively managing target prioritization and allocation of available fire support assets.
Education
Associate of Science - Computer And Information Systems Security
Minneapolis Community And Technical College
Minneapolis, MN12.2025
Skills
- Remote Support
- Hardware Installation
- Mobile Device Management
- Virus and Malware Removal
- Microsoft Windows and Office
- PowerShell Scripting
- Hardware and Software Configuration
- Desktop support
Military Experience
Forward Observer - United States Army 06/2010 to 06/2014
- Collaborated with joint force partners to synchronize fire support efforts across multiple platforms and organizations during large-scale operations.
- Utilized advanced technology systems for improved target detection capabilities, increasing overall mission success rates in dynamic combat situations.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Increased mission success rates by effectively managing target prioritization and allocation of available fire support assets.
Timeline
Fire Support Specialist
United States Army
06.2024 - 06.2024
IT Site Support Technician
CommScope
02.2017 - Current
Production Technician / System Administrator
Ideal Systems Solutions, Inc.
01.2016 - 02.2017
Server Hardware Technician
Vibrant Technologies
05.2015 - 01.2016
Associate of Science - Computer And Information Systems Security
Minneapolis Community And Technical College