Michael Oakden
Watsonville
Summary
Dedicated IT Technician with 26 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Site Technology Support Technician
Pajaro Valley Unified School District
Watsonville, CA
11.1999 - 10.2023
- Performed upgrades to existing systems including operating system (Windows 7/10/11), patches, virus protection updates.
- Identified and resolved technical problems by using established procedures and resources.
- Provided technical support to end-users in person, via telephone, or electronically.
- Installed computer hardware and software systems, configured user settings, and troubleshot network connectivity issues.
- Diagnosed system errors and provided solutions for various IT related incidents.
- Maintained detailed records of repairs completed in order to track performance trends over time.
- Resolved customer complaints regarding technology services through effective communication techniques.
- Analyzed customer needs and recommended appropriate products or services accordingly.
- Deployed new technologies according to company specifications while adhering to industry best practices.
- Investigated complex technical problems that had not been previously identified.
- Evaluated existing IT infrastructure in order to make recommendations for future upgrades.
- Recommended changes in policies or procedures related to technology usage within the organization.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06-1984
Skills
- OS Upgrades (Windows 7/10/11, MAC OSX)
- Software Installation
- Device configuration
- System diagnostics
- System Administration
- Hardware Installation
- Software configuration
- Operating systems
- Windows Server
- Active Directory
- Remote Support
- Application support
- Network configuration
- Software Updates
- Incident Management
- Training and mentoring
- Server Management
- Configuration Management
- Network Administration
- Hardware troubleshooting
- Technical Support
Certification
- Certified Novel Administrator
Accomplishments
- Eagle Scout
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsCareer advancementCompany CultureTimeline
Site Technology Support Technician
Pajaro Valley Unified School District
11.1999 - 10.2023
High School Diploma -
Watsonville High School
- Certified Novel Administrator
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