Larissa Hernandez
Watsonville,CA
Summary
Dedicated administrative professional with a proven track record in fast-paced office environments. Skilled in clerical tasks, team collaboration, and providing staff support. Strong interpersonal skills for effective communication with diverse groups. Proficient in office software, ensuring smooth workflow and productivity. Known for reliability, punctuality, and high performance with minimal supervision. Ready to tackle new challenges and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Secretary
Pajaro Valley Unified School District
02.2024 - Current
- Greeted visitors and students, providing assistance as needed
- Managed student registration and data entry
- Performed various clerical functions including copying, scanning, and filing.
- Utilized Escape financial system to create and manage purchase orders and requisitions, ensuring accuracy and timely processing.
- Conducted research to support executive decision-making
- Coordinated filing systems, maintained correspondence, and arranged appointments.
- Processed payments (cash, checks, credit cards) in compliance with policies
- Collaborated with teachers on minor assignments.
Administrative Assistant
Pajaro Valley Unified School District
11.2023 - 02.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated flow of communications for the administrator.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Utilized Escape financial system to create and manage purchase orders and requisitions, ensuring accuracy and timely processing.
Office Assistant II
City of Watsonville
11.2022 - 06.2023
- Supported office operations through clerical tasks such as greeting visitors, processing payments, and preparing mail/packages.
- Managed program registrations, researched information, and maintained/updating records and files.
- Handled incoming mail, entered data, and generated reports.
- Composed correspondence and operated office equipment (e.g., photocopiers, computers).
- Assisted with research projects, data gathering, and maintaining office supply inventory.
- Engaged in team meetings to enhance processes.
Account Research Specialist
Cypress Healthcare Partners
12.2020 - 11.2022
- Researched and resolved all types of denials efficiently and accurately
- Identified and tracked denial trends by payer, provider, and code
- Stayed up to date with industry trends and changes that impact accounts researching
- Collected outstanding balances
- Answered customer service inquiries professionally, timely and efficiently
- Handled all claim denials appropriately and according to department standards
- Maintained a high degree of confidentiality
- Prioritized and balanced workloads on short and long-term company needs
- EHR Systems - Epic.
Extra-Help Shelter Supporter
County of Santa Cruz
03.2020 - 11.2020
- Screened and checked-in participants to ensure that only registered participants access shelters
- Maintained respectful relationships with each participant including learning names, engaging daily, active listening, answering questions, and providing information
- Facilitated use of all shelter amenities
- Distributed supplies and assisted with serving food
- Coordinated with staff to maintain consistent operations
- Other duties as assigned.
Customer Service Representative
Alorica
08.2018 - 01.2020
- Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
- Logged details of customer service calls in computer system following correct protocols
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Remained open to feedback from supervisors to build and improve skill set
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Assisted customers by processing payments, reviewing account balances, and resolving billing inquiries accurately and efficiently.
Cashier
Seed & Vine Craft Juice Bar
11.2017 - 06.2018
- Greeted customers, handled cash and credit card transactions quickly and accurately
- Accepted and prepared orders
- Answered questions about products in a friendly and patient manner
- Restocked inventory
- Kept area clean and safe at all times.
Education
Associate of Applied Science - Medical Billing & Coding
Laurus College
03.2021
High School Diploma -
Liberty High School
06.2017
Skills
- Self Starter
- Information Confidentiality
- Time Management
- Microsoft Windows Proficiency
- Proficient in Google Platform
- Opening and Closing Procedures
- Multi-Line Phone Proficiency
- Correspondence preparation
- Verbal communication
- Insurance Eligibility Verifications
- Medical Terminology
- Billing and Coding
- CMS-1500 Billing Forms
- Mail Handling
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Administrative Secretary
Pajaro Valley Unified School District
02.2024 - Current
Administrative Assistant
Pajaro Valley Unified School District
11.2023 - 02.2024
Office Assistant II
City of Watsonville
11.2022 - 06.2023
Account Research Specialist
Cypress Healthcare Partners
12.2020 - 11.2022
Extra-Help Shelter Supporter
County of Santa Cruz
03.2020 - 11.2020
Customer Service Representative
Alorica
08.2018 - 01.2020
Cashier
Seed & Vine Craft Juice Bar
11.2017 - 06.2018
High School Diploma -
Liberty High School
Associate of Applied Science - Medical Billing & Coding
Laurus College
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