Nicholas Arndts
Team Modern Distributors
Eubank,KY
1
Certification
10
years of professional experience
Diligent Network Administrator with comprehensive background in managing and maintaining infrastructure systems. Successfully implemented multiple network upgrades and streamlined server operations to enhance efficiency. Demonstrated expertise in troubleshooting and resolving complex technical issues, ensuring seamless system performance and reliability.
Work History
Systems and Infrastructure Administrator
1 Year 7 Months- Optimized firewall configurations, strengthening perimeter defenses against unauthorized access attempts.
- Configured routers, switches, firewalls, and wireless access points to support secure daily operations.
- Implemented network security protocols to safeguard sensitive data and enhance system integrity.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for users.
- Streamlined IT support processes, improving response times and user satisfaction ratings.
- Developed training materials for new software applications, facilitating onboarding for staff members.
- Collaborated with cross-functional teams to integrate technology solutions into business operations effectively.
- Managed system upgrades and maintenance schedules, optimizing performance across all platforms.
- Mentored junior IT staff, fostering skill development and promoting best practices in technical support.
Network Administrator
6 Months- Reduced downtime with proactive identification and resolution of IT issues.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Recommended development of plans for systems development and operations.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Manage, plan, and implement new systems or technology to support the company’s strategic business goals.
- Oversee the daily operations of the organization’s technology systems and associated needs.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Maintained network hardware and software and monitored network to support network availability to end users.
Network Administrator
1 Year 4 Months- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained Active Directory environment.
- Successfully implemented IT Help Desk ticketing system resulting in 2,000+ resolved cases.
- Fortified network devices at main site, branch offices, and substations to prevent data breach and third party intrusion.
- Provide prompt and exceptional end user support by consistently following up with users to ensure their issues were fully resolved.
- Optimize network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Reduced downtime with proactive identification and resolution of IT issues.
- Enhance end user satisfaction by promptly addressing IT issues and providing timely solutions.
- Streamline help desk operations by implementing an effective ticket management system.
- Install technical hardware and software in deskside support environment.
- Document procedure to cultivate consistency throughout various processes.
- Communicate effectively on complex data in a clear and concise manner.
- Improve network efficiency by implementing and managing system updates and patches.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
SYSTEMS ENGINEER
2 Years 2 Months- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Updated software to safeguard against security flaws.
- Delivered onsite technical support for employees.
- Maintained office PCs, networks and mobile devices.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
LEAD TECHNICAL ASSOCIATE
4 Years 10 Months- Setting up online monitoring and transmitting systems (SCADA Systems).
- Provided all IT support for internal colleagues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed updates and maintenance tasks, ensuring a consistently high-performing website.
- Offered system and application support to internal employees.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Displayed working knowledge of Microsoft Office programs.
- Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
- Completed laboratory testing to measure pH levels and other water quality parameters.
Education
Bachelor of Science - Computer And Information Technology
Associate of Science - Computer And Information Technology
- Dean's List May 2020-2022
- Graduated with Honors
- 4.0 GPA
High School Diploma
- Graduated with High Honors
Skills
Network / System Administration
Virtualization Software (Hyper-V
ProxMox
VMware)
Network Troubleshooting
Critical Thinking
Problem Solving
Microsoft
Linux
Mac OS
IT documentation
Active Directory
End User Support
Network Equipment Configuration
Network Security Management
Firewall management
Certification
- CIT Fundamentals
- CompTIA A+
- Computer Technician
- Excel Beginner/Intermediate
- Microsoft Enterprise Administrator
- Microsoft Network Administrator
- Microsoft MD 100
- Microsoft Office
- Security+ Prep
- TestOut Network + Prep
- TestOut Sever Pro 2016 Install and Storage
- TestOut Security Pro
- TestOut PC Pro
- TestOut Network Pro
- TestOut Client Pro
- *CompTIA Network + In Process
Timeline
Systems and Infrastructure Administrator
Team Modern Distributors
03.2025 - CurrentRead More
Network Administrator
Goose Creek Candle
09.2024 - 03.2025Read More
Network Administrator
South KY RECC
05.2023 - 09.2024Read More
SYSTEMS ENGINEER
46Solutions
03.2021 - 05.2023Read More
LEAD TECHNICAL ASSOCIATE
D.M Anderson Inc.
05.2016 - 03.2021Read More
Southwestern High School
High School Diploma
Read More
Somerset Community College
Associate of Science from Computer And Information Technology
Read More
Western Kentucky University
Bachelor of Science from Computer And Information Technology
Read More