Nicholas D Moore

Sugar Land,Texas

Summary

Adaptable and solution-focused, bringing solid foundation in engineering principles and technical aptitude. Possesses knowledge of mechanical and electrical systems, coupled with strong diagnostic and problem-solving skills. Dedicated to ensuring operational excellence and contributing to customer satisfaction through effective service delivery and maintenance.

Developed strong technical and analytical skills in high-paced, field-based environment. Adept at diagnosing and resolving complex technical issues and maintaining equipment reliability. Seeking to leverage these transferable skills in new field, bringing commitment to operational excellence and customer satisfaction.

Overview

2025

years of professional experience

Work History

Server / Cashier

Snowflake Paradice

San Antonio, TX

04 2018 - 05 2018

Maintained complete knowledge of menu, including daily specials.
Operated all kitchen equipment adeptly.
Emptied and maintained trashcans.
Developed and maintained positive working relationships with others.
Promoted items on beverage lists and restaurant specials.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Stocked and maintained cleanliness of stations.
Bussed, cleared, cleaned and set tables in quiet and efficient manner.
Kept work areas clean, neat and organized for maximum productivity.
Welcomed and greeted customers daily.
Processed payments by check, cash, debit and credit and maintained accurate drawers.

Field Service Engineer

Alaa Muhammad MAGDOU LLC

WYLIE, TX 75098-3287

02.2024 - 01.2025

Diagnosed and resolved technical issues on-site for various machinery and equipment.
Conducted routine maintenance checks to ensure optimal performance and reliability.
Collaborated with clients to understand equipment needs and provide tailored solutions.
Installed new systems, ensuring compliance with industry standards and safety regulations.
Documented service activities, maintaining accurate records of repairs and installations.
Utilized diagnostic tools to troubleshoot malfunctions effectively and efficiently.
Coordinated with cross-functional teams to address complex technical challenges promptly.
Performed onsite installation, modification and maintenance of systems and equipment.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Scheduled service calls according to customer location and urgency of need.
Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Maintained tools and equipment, parts inventory, and library of machine manuals.

Laborer

SMI Medical Imaging

San antonio, Tx

05.2018 - 05.2018

Followed standards and procedures to maintain safe work environment.
Loaded and unloaded building materials used for construction.
Operated equipment such as forklift and pressure washer.
Prepared and cleaned construction sites by removing debris.
Supported technicians in equipment maintenance and repair.

Education

High School Diploma - undefined

San Antonio Leadership Academy

San Antonio, Tx

2018

Skills

Heavy equipment operation
Strong initiative
Safety knowledge
Good judgment
Basic math and measuring aptitude
Working night shift
Self-motivated
Customer relationship building

Job shop experience
Dependable and reliable
Fast learner
Strong team player
Works well independently
Capable of heavy lifting
Basic computer skills
Good communication skills

Timeline