Nicholasg Young
Midland,SD
Summary
Dynamic Personal Insurance Account Analyst with a proven track record at Ieuter Insurance Group, excelling in policy administration and client relations. Adept at utilizing Applied Epic for efficient account management while delivering exceptional customer service. Strong organizational skills and a keen analytical mindset drive successful outcomes in risk assessment and operational efficiency.
Overview
6
6
years of professional experience
Work History
Personal Insurance Account Analyst
Ieuter Insurance Group
Midland, MI
02.2025 - Current
- Managed and maintained personal insurance accounts including home, auto, and umbrella policies.
- Provided direct support to clients by handling policy updates, billing questions, and coverage explanations.
- Reviewed and processed renewal documents, endorsements, and new applications.
- Ensured compliance with underwriting guidelines and company procedures.
- Used agency management systems (e.g., Applied Epic) to track client communications and policy activities.
Operations Technician T/2
Freudenberg
Midland, MI
09.2021 - 03.2025
- Monitor and maintain production equipment, ensuring smooth operation and minimal downtime.
- Perform quality control checks and troubleshoot issues to ensure the highest product standards.
- Collaborate with team members to optimize operational efficiency and improve workflow.
Researcher
Castle Museum of Saginaw History
Saginaw, MI
08.2019 - 06.2020
- Conducted independent research on historical advertisements and newspaper articles to support upcoming exhibitions.
- Compiled and analyzed findings, contributing to new exhibit materials.
Sales Associate
Bethesda Lutheran Communities
Saginaw, MI
08.2019 - 05.2020
- Provided exceptional customer service and assisted customers with their purchasing decisions.
- Maintained cleanliness and organization of the store, ensuring a positive shopping experience.
- Operated the checkout station and managed cash handling.
Education
Bachelor of Business Administration - Business Management
Northwood University
Midland, M08.2025
Associate of Business Administration - General Studies
Delta College
Saginaw, MI12.2024
High School Diploma -
Swan Valley High School
Saginaw, MI06.2020
Skills
- Personal insurance account servicing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and time-management skills
- Excellent customer service and communication
- Problem-solving and analytical mindset
- Familiarity with Measurement System Management (MSM)
- Experience using agency management systems (eg, Applied Epic or similar)
- Data analysis
- Risk assessment
- Policy administration
- Team collaboration
References
- Tom, Trombley, Vice President and Chief Historian, (989) 752-2861, Castle Museum of Saginaw History
- Rob, Kregel, Pack Assembly Production Manager, rob.kregel@fst.com, (989) 992-5397, Freudenberg
- Janel, Scharich, Pack Assembly Production Supervisor, Janel.Scharuch@fst.com, Freudenberg
- Michele Nieves, Cheif Financial Officer, Michele@Ieuter.com, Ieuter Insurance Group
Timeline
Personal Insurance Account Analyst
Ieuter Insurance Group
02.2025 - Current
Operations Technician T/2
Freudenberg
09.2021 - 03.2025
Researcher
Castle Museum of Saginaw History
08.2019 - 06.2020
Sales Associate
Bethesda Lutheran Communities
08.2019 - 05.2020
Bachelor of Business Administration - Business Management
Northwood University
Associate of Business Administration - General Studies
Delta College
High School Diploma -
Swan Valley High School
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