Nicholas J. Cross
5248 Fox Den Rd. Oakwood ,GA
Summary
Transformational HR and Organizational Development leader with 15+ years designing and executing strategies that elevate workforce capability, leadership effectiveness, and organizational performance. Proven ability to drive change and deliver sustainable growth within large, matrixed financial institutions. Passionate about advancing economic mobility and community impact through inclusive talent development, financial literacy, and stakeholder partnerships.
Overview
19
19
years of professional experience
Work History
VP, Project Manager CAO — Community Education
Bank of America
Duluth, GA
09.2023 - 03.2025
- Lead volunteer events, workshops, and educational sessions to advance financial literacy for low-to-moderate-income (LMI) communities, empowering economic success.
- Manage enterprise-wide data and reporting for program effectiveness, ensuring clear insights for senior leadership.
- Develop and curate high-impact content for workshops, driving engagement and community outreach.
VP, Business Support Manager I — The Academy: SB, Specialty, GCB & BB
Bank of America
Duluth, GA
10.2021 - 09.2023
- Partnered at the enterprise level to drive standardization, process efficiency, and consistency across Financial Lines of Business (FLUs).
- Identified and executed process improvement opportunities, simplifying operations and boosting productivity.
- Acted as a strategic bridge connecting diverse teams to ensure seamless workflow and optimal results.
VP, Process Design Consultant I — Consumer & Small Business Academy
Bank of America
Duluth, GA
05.2018 - 10.2021
- Designed and enhanced training programs for new and tenured associates, performing gap analyses and creating targeted solutions.
- Managed multiple projects simultaneously while collaborating with stakeholders and SMEs across business lines.
- Elevated strategic thinking, tactical planning, and project management capabilities across teams.
AVP, MBA Product & Strategy — Consumer Product & Strategy Analyst
Bank of America
Charlotte, NC
01.2018 - 05.2018
- Managed enterprise revenue analytics and assessed payment ecosystems with annual value exceeding $1.6B.
- Supported contract negotiations with payment card networks, collaborating with senior leaders, sourcing, and vendor management.
- Delivered industry insights and innovation presentations to executive leadership.
AVP, MBA Consumer Market Leadership — Consumer Bank Market Manager I
Bank of America
Metro Atlanta, GA
01.2017 - 12.2017
- Led operations and revenue generation for 20+ financial centers; coached 40+ Relationship Managers and Bankers.
- Drove deposit and credit growth, client satisfaction, and operational excellence.
- Managed end-to-end talent processes including hiring, onboarding, performance reviews, and market expansion.
AVP, MBA Consumer Market Leadership — Process Design Consultant
Bank of America
Charlotte, NC
06.2016 - 12.2016
- Project Manager for the Integrated Sales Framework, unifying sales processes enterprise-wide.
- Developed performance metrics, success profiles, and scorecards for front-line managers.
Senior Business Consultant
First Data Merchant Services
Marietta, GA
11.2009 - 05.2014
- Exceeded sales and acquisition targets consistently: acquired 20+ merchant locations per month, achieving 125% of plan.
- Increased EBITDA by analyzing financial statements and crafting competitive pricing models.
- Led initiatives to improve department culture, consultative selling, time management, and compensation structure.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Alpharetta, GA
08.2006 - 04.2009
- Opened two new locations, expanding fleet by 300% and workforce by 200% within six months.
- Led region in revenue per car, net other income, and operating profit.
- Trained teams in customer service and consultative sales, boosting branch profitability.
Education
Executive MBA - Global Business
Georgia Institute of Technology
Atlanta, GA12.2015
Post-Baccalaureate Diploma - Global Leadership, Conducting Business in China
Beijing University of Posts and Telecommunications
Beijing04.2015
BA - Business Administration
Morehouse College
Atlanta, GA05.2005
Skills
- Tableau
- Salesforce
- MS Office Suite
- SharePoint
- Medallia
- Workday
Core Competencies
- Organizational Effectiveness & Change Management
- Learning & Leadership Development
- Workforce Strategy & Planning
- Executive Coaching & Stakeholder Engagement
- Diversity, Equity & Inclusion Advocacy
- Data-Driven Decision Making & Reporting
- Program Design, Implementation & Evaluation
Selected Career Highlights
- Enterprise Executive, Parents & Caregivers Network (Atlanta Chapter), Bank of America
- Enterprise Leader, Leadership, Education, Advocacy & Development for Women (Atlanta Chapter)
- Resident Mentor for MBA & Military Rotational Program since 2018, coaching future leaders
Community & Leadership Involvement
- Mentor and advocate for talent development, DEI initiatives, and community financial literacy.
- Active leader in Bank of America’s enterprise networks supporting caregivers, women’s leadership, and MBA/military programs.
Timeline
VP, Project Manager CAO — Community Education
Bank of America
09.2023 - 03.2025
VP, Business Support Manager I — The Academy: SB, Specialty, GCB & BB
Bank of America
10.2021 - 09.2023
VP, Process Design Consultant I — Consumer & Small Business Academy
Bank of America
05.2018 - 10.2021
AVP, MBA Product & Strategy — Consumer Product & Strategy Analyst
Bank of America
01.2018 - 05.2018
AVP, MBA Consumer Market Leadership — Consumer Bank Market Manager I
Bank of America
01.2017 - 12.2017
AVP, MBA Consumer Market Leadership — Process Design Consultant
Bank of America
06.2016 - 12.2016
Senior Business Consultant
First Data Merchant Services
11.2009 - 05.2014
Assistant Branch Rental Manager
Enterprise Rent-A-Car
08.2006 - 04.2009
Executive MBA - Global Business
Georgia Institute of Technology
Post-Baccalaureate Diploma - Global Leadership, Conducting Business in China
Beijing University of Posts and Telecommunications
BA - Business Administration
Morehouse College