Nicholas Kuss-Hughes
Charlotte,NC
Summary
Versatile and results-driven professional with extensive experience across various roles. Excelled in enhancing customer satisfaction through exceptional service and meticulous attention to detail. Demonstrated leadership and problem-solving abilities, alongside proficiency in sanitizing procedures and time management. Achieved high accuracy rates in fast-paced environments, contributing to repeat business and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Meat/Produce Associate
Walmart
09.2024 - Current
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Line Cook
Killington's Restaurant
01.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Dishwasher
Killington's Restaurant
01.2024 - Current
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Followed supervisor instructions to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Delivery Driver
DoorDash
01.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Insurance Agent
Globe Life And Accident Insurance Company
03.2023 - 12.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Met with customers to provide information about available products and policies.
- Analyzed risk factors to recommend appropriate coverage levels.
Inbound Receiver
Target
08.2022 - 02.2023
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Sales Associate
Encore
09.2021 - 12.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Line Cook
Tipsy Taco
03.2021 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Server
Tipsy Taco
03.2021 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cashier
Harris Teeter
01.2019 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
South Meck
Charlotte, NC06-2021
Skills
- Adaptability
- Leadership
- Operating pallet jacks
- Prep work
- Policy Renewals
- Upselling
- Interpersonal Skills
- Time Management
- Problem-solving
- Sanitizing procedures
- Operating hand trucks
- Temperature Monitoring
- Product processing
Certification
- Accident & Health or Sickness and Life Training - 6/16/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The joy of life consists in the excercise the one's energies, continual growth, constant change, the enjoyment of every new experience. To stop means to simply die. The eternal mistake of mankind is to set up an attainable ideal.
Aleister Crowely
Work Preference
Work Type
Full TimeContract WorkGig WorkInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsLanguages
English
Native or Bilingual
Timeline
Meat/Produce Associate
Walmart
09.2024 - Current
Line Cook
Killington's Restaurant
01.2024 - Current
Dishwasher
Killington's Restaurant
01.2024 - Current
Insurance Agent
Globe Life And Accident Insurance Company
03.2023 - 12.2023
Inbound Receiver
Target
08.2022 - 02.2023
Delivery Driver
DoorDash
01.2022 - Current
Sales Associate
Encore
09.2021 - 12.2021
Line Cook
Tipsy Taco
03.2021 - 07.2021
Server
Tipsy Taco
03.2021 - 07.2021
Cashier
Harris Teeter
01.2019 - 03.2020
- Accident & Health or Sickness and Life Training - 6/16/2023
High School Diploma -
South Meck
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