Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Lyle Foster

Noblesville,IN

Summary

Highly skilled and versatile professional with over 8 years of experience including customer service, Cerner training and support, new hire training and onboarding, Lean process improvement, and I.S. application support. Demonstrated strengths include leading without the title, continuous learning, technical troubleshooting, training, and relationship building.

Overview

7
7
years of professional experience

Work History

RCIS Experian System Analyst - Intermediate

Indiana University Health
09.2020 - Current
  • Support an algorithm-based scheduling platform for 56 medical departments of 2,100 medical providers to optimize and standardize internal and external scheduling processes.
  • Contributed to a system-wide scheduling standardization project that increased new patient growth by 16% since implementation.
  • Collaborate with end users, executive leaders, and application vendors to implement change requests and resolve issues.
  • Develop application support material to promote standardization among end users.

Operational Performance Expert

Indiana University Health
02.2018 - 09.2020
  • Administered new hire onboarding and training for over 150 team members.
  • Facilitated classroom and online training consisting of customer service skills, Cerner, HIPAA, insurance basics and verification, and organization values and mission.
  • Project manager for department work-from-home program.
  • Provided first line of defense technical support for over 250 team members.

RCS - Senior Associate

Indiana University Health
06.2017 - 02.2018
  • Guided Primary Care service line through MDI huddles to improve team performance metrics and reduce messaging defects by 25%.
  • Served as team lead in one Lean Rapid Improvement Event.
  • Conducted real-time hard skill training and coaching for 30 team members

Education

MBA - Business Administration

Western Governors University
Salt Lake City, UT
09.2023

Bachelor of Science - Sports Management

Indiana Wesleyan University
Marion, IN
04.2015

Skills

Change Management

Troubleshooting

Relationship Building

Initiative

Team Leadership

Timeline

RCIS Experian System Analyst - Intermediate

Indiana University Health
09.2020 - Current

Operational Performance Expert

Indiana University Health
02.2018 - 09.2020

RCS - Senior Associate

Indiana University Health
06.2017 - 02.2018

MBA - Business Administration

Western Governors University

Bachelor of Science - Sports Management

Indiana Wesleyan University

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Nicholas Lyle Foster