Nicholas Foster
Indianapolis,IN
Summary
Highly skilled and versatile profession with over 8 years of healthcare experience ranging from Lean process improvement, change management, Cerner training and support, new hire onboarding, I.S. application support, and customer service.
Overview
9
9
years of professional experience
Work History
RCIS System Analyst - Intermediate
Indiana University Health
09.2020 - Current
- Support an algorithm-based scheduling platform for 56 medical departments consisting of 2,100 medical providers to optimize and standardize internal and external scheduling processes.
- Assisted in organization-wide scheduling standardization process that has led to increased provider satisfaction and 16% new patient growth since implementation.
- Collaborate with end users, executive leadership, and application vendors to implement change requests and resolve issues.
- Develop application support material to promote standardization among end users.
Operational Performance Expert
Indiana University Health
02.2018 - 09.2020
- Administered new hire onboarding and training for over 150 team members.
- Facilitated trainings consisting of customer service skills, Cerner, HIPAA, insurance, and organization values and mission.
- Project manager for department work-from-home program.
- Designed and implemented training material for classroom training and one-on-one coaching.
RCS-Senior Associate
Indiana University Health
06.2017 - 02.2018
- Subject matter expert for Primary Care service line to conduct team member training and coaching.
- Led service line through MDI huddle to improve team performance metrics and reduce scheduling defects by 25%.
- Served as team lead in one Lean Rapid Improvement Event.
IConnect Patient Access Center - Generalist
Indiana University Health
09.2015 - 06.2017
- Trained in Cerner standard work and functionality, HIPAA , and organization customer service standards.
- Completed Lean Bronze Certification training.
- Participated in 4 Lean Rapid Improvement Events.
- Reviewed health information, verified insurance, and pre-registered patients.
Education
MBA - Business Administration
Western Governors University
Millcreek, Utah08.2023
Bachelor of Science - Sports Management
Indiana Wesleyan University
Marion, Indiana04.2015
Skills
- Change management
- Process improvement
- Troubleshooting
- Initiative
- Training and coaching
- Customer service
Timeline
RCIS System Analyst - Intermediate
Indiana University Health
09.2020 - Current
Operational Performance Expert
Indiana University Health
02.2018 - 09.2020
RCS-Senior Associate
Indiana University Health
06.2017 - 02.2018
IConnect Patient Access Center - Generalist
Indiana University Health
09.2015 - 06.2017
MBA - Business Administration
Western Governors University
Bachelor of Science - Sports Management
Indiana Wesleyan University
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