Nicholas Medina
Helotes,US
Summary
Adaptable and detail-oriented professional, honed customer service and cash handling skills at Urban Air. Excelled in fast-paced environments, enhancing team efficiency and guest satisfaction. Proven track record in problem-solving and organizational abilities, contributing to company success through diligent work and customer engagement. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Long Horn Steak House
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Team Member, Kitchen/Concessions, Party Host
Urban Air
11.2021 - 05.2024
- Company Overview: Urban Air, San Antonio, Texas
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Built relationships with customers through providing accurate information on products or services offered
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
- Trained new team members on company policies and procedures
- Sorted, labeled, and dated merchandise to prevent expirations and product losses
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
Education
First Responders Academy -
San Antonio College
San Antonio, TX05.2023
High School Diploma -
Sandra Day O'Connor
Helotes, TX06.2022
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Complaint resolution
- Training and mentoring
- Multitasking Abilities
- Team Leadership
- Adaptability
- Problem-solving aptitude
Certification
- Fire Fighter I certification
- Fire Fighter II certification
- Haz mat Awareness
- Haz mat Operations
References
References available upon request
Timeline
Server
Long Horn Steak House
05.2024 - Current
Team Member, Kitchen/Concessions, Party Host
Urban Air
11.2021 - 05.2024
High School Diploma -
Sandra Day O'Connor
- Fire Fighter I certification
- Fire Fighter II certification
- Haz mat Awareness
- Haz mat Operations
First Responders Academy -
San Antonio College
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