Nicholas Rose
New Paltz
Summary
Spirited visitor experience specialist focused on elevating hospitality through guest education, strong relationship development, and strategic program creation.
Overview
13
13
years of professional experience
Work History
Visitor Experience Manager
Tuthilltown Spirits
Gardiner
07.2017 - Current
- Controlled budget and sales projections for retail, cocktail bar, and tour experience, achieving 31% revenue growth.
- Developed comprehensive training SOPs for Visitor's Center, covering cocktail bar, tours, guided tastings, and product knowledge.
- Installed new bar POS system and established eCommerce channel to unlock additional revenue streams.
- Created journaling systems for inventory management and budget monitoring, facilitating agile adjustments in programming.
- Represented Hudson Whiskey brand at media tastings and interviews with outlets like Forbes and InsideHook.
- Expanded staff knowledge of distillation processes and spirits to enhance guest experiences.
- Instituted incentivization programs and interactive training to foster staff growth across Visitor's Center operations.
- Designed tailored tasting experiences and bespoke cocktail menus for VIP clientele.
Bar Manager
Orange County Choppers Café
Newburgh
08.2012 - 05.2017
- Consulted with managers and distributors to organize special events and promotions.
- Strategized innovative promotional concepts to increase bar revenue through specialty drinks and customer-focused events.
- Created employee schedules to ensure peak coverage while minimizing labor costs.
- Recruited, hired, and trained staff on bar practices and customer service standards.
- Designed monthly special drink and cocktail offerings as part of seasonal menus.
Skills
- Microsoft Office Suite
- SAP Concur
- QuickBooks
- POS systems (Toast, Lightspeed, Aloha)
- Reservation systems (Tock, AnyRoad, Way)
- Work order systems (Asset Essentials, MaintainX)
- Manager excellence training - William Grant & Sons
- Media readiness training - M&C Saatchi
- ServSafe and TIPS certification
- Forklift certification
- Leadership and training
- Conflict resolution strategies
- Service compliance standards
Timeline
Visitor Experience Manager
Tuthilltown Spirits
07.2017 - Current
Bar Manager
Orange County Choppers Café
08.2012 - 05.2017