Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Nicholaus Tidwell

South Lebanon,OH

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes at Domino Pizza, leveraging exceptional route planning and interpersonal skills. Adept at maintaining a clean driving record and fostering positive relationships, I consistently exceed delivery targets while ensuring safety and efficiency. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Well-coordinated [Job Title] possessing extensive knowledge of [Number] different [Type] parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic. Knowledgeable [Job Title] proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Talented [Job Title] driven to exceed sales, quality and customer satisfaction goals every day. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with [Number]-year background building productive and cohesive sales and service teams. Reliable [Job Title] bringing [Number] years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Spirited [Industry] professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Accommodating [Job Title] with expertise in leading and developing successful sales teams in [Type] industry. Proactive and professional team leader with track record of success in customer service, process improvements, and revenue generation. Offering [Number] years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Domino Pizza
04.2024 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Collaborated with restaurant staff to ensure orders were correctly prepared and ready for dispatch.
  • Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
  • Enhanced team morale by sharing tips and best practices for efficient food delivery.
  • Contributed to team goals by exceeding individual delivery targets without compromising service quality.
  • Adapted quickly to new technology and apps for efficient order tracking and delivery.
  • Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
  • Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
  • Facilitated smooth delivery process, communicating effectively with customers about arrival times.
  • Minimized delivery errors by verifying orders and customer details thoroughly before departure.
  • Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
  • Improved delivery efficiency with meticulous planning and route optimization.
  • Maintained vehicle cleanliness and safety, contributing to positive company image.
  • Improved delivery times with strategic planning and knowledge of local traffic patterns.
  • Supported operational efficiency, keeping accurate logs of deliveries and vehicle maintenance.
  • Promoted culture of safety, adhering strictly to road safety regulations and company policies.
  • Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
  • Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
  • Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
  • Resolved customer complaints with professionalism, restoring confidence in service.
  • Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
  • Delivered orders to customers to drive full satisfaction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Processed payments, made change, and provided receipts.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Processed customer payments and kept accurate financial records.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Maintained records of sales and customer information to support accuracy.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Assisted with sorting and organizing stockroom items.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Implemented policies and procedures across warehouse and shipping platforms.

Parts Advisor

Jake Sweeney CDJR
09.2023 - 03.2024
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Evaluated supplier performance regularly to ensure quality standards were consistently met or exceeded when sourcing components from third parties.
  • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
  • Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
  • Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
  • Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
  • Implemented new processes that significantly improved order accuracy rates among team members over time.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.

Delivery Driver and Cook

LaRosa's Pizzeria
09.2011 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.

Education

High School Diploma -

Goshen High School
Goshen, OH
05.2014

High School Diploma -

Live Oaks Vocational
Milford, OH
05.2014

Skills

  • Problem-Solving
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Time Management
  • Excellent Communication
  • Safe Driving
  • Dedicated Team Player
  • Relationship Building
  • Good Driving Record
  • Food handling
  • Safe Food Handling
  • Flexible Schedule
  • Customer Communication
  • Late Shift Availability
  • Valid Driver's License
  • GPS Navigation
  • Route Planning
  • Clean Driving Record
  • Decision-Making
  • Safety awareness
  • GPS mapping
  • Smartphone operation
  • Excellent navigation
  • Vehicle Maintenance
  • Payment handling
  • Delivery confirmations
  • Payment Collection
  • Mileage Tracking
  • Phone orders
  • Professional Appearance
  • Motor Vehicle Operation
  • Delivery Coordination
  • Heavy Lifting
  • Order Verification
  • Vehicle Inspection
  • Dispatch Interaction
  • DOT Regulations Compliance
  • Health Code Compliance
  • Cooking
  • Multitasking Abilities
  • Client Relations
  • Organizational Skills
  • Schedule Management

Timeline

Delivery Driver

Domino Pizza
04.2024 - 06.2024

Parts Advisor

Jake Sweeney CDJR
09.2023 - 03.2024

Delivery Driver and Cook

LaRosa's Pizzeria
09.2011 - 06.2022

High School Diploma -

Goshen High School

High School Diploma -

Live Oaks Vocational

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Nicholaus Tidwell