Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicholas Florez

Atlanta

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Rep

Arise Virtual Solutions
04.2017 - 08.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Rep

Liveops
04.2018 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process refunds
  • Placed orders
  • Processed exchanges

Wharehouse

Vita Line Inc
02.2014 - 04.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Machine Operator

MBA
03.2011 - 03.2014
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Education

High School Diploma -

Hazleton Area Career Center
Hazleton, PA

Skills

  • Customer Service and Assistance
  • Stress Management
  • Call Control
  • Navigational Skills
  • Client Rapport-Building
  • Trained in Salesforce
  • Customer Retention Strategies
  • Online Systems

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Rep

Liveops
04.2018 - 07.2023

Customer Service Rep

Arise Virtual Solutions
04.2017 - 08.2023

Wharehouse

Vita Line Inc
02.2014 - 04.2016

Machine Operator

MBA
03.2011 - 03.2014

High School Diploma -

Hazleton Area Career Center

Similar Profiles

  • Angela Bowie

    Angela BowieAngela Bowie

    Vice President, Public Policy at ARISE VIRTUAL SOLUTIONSVice President, Public Policy at ARISE VIRTUAL SOLUTIONS

  • LeShe House

    LeShe HouseLeShe House

    Customer Service Representative at Arise Virtual Solutions IncCustomer Service Representative at Arise Virtual Solutions Inc

  • Deidra Croley

    Deidra CroleyDeidra Croley

    Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)

  • David Borg

    David BorgDavid Borg

    Director - Transformation Office at Arise Virtual SolutionsDirector - Transformation Office at Arise Virtual Solutions

  • Montay Wadley

    Montay WadleyMontay Wadley

    Watershed Management OLIO at City of Atlanta Department of Public WorksWatershed Management OLIO at City of Atlanta Department of Public Works

CREATE PROFILE
Nicholas Florez