Nichole
Valrico,FL
Summary
Versatile professional with 10+ years of experience in customer service, office administration, and caregiving. Recognized for strong communication, problem-solving, and multitasking abilities, with a proven record of supporting diverse individuals in fast-paced settings. Seeking a career where I can deliver exceptional customer support while bringing strong organizational skills and adaptability.
Overview
28
28
years of professional experience
Work History
Family Caregiver & Administrative Coordinator
Personal Household/ Private Caregiver
Newnan, GA
09.2015 - Current
- Managed appointments, schedules, and detailed records for a child with special needs
- Communicated with multiple providers, agencies, and school professionally
- Maintained confidentiality while coordinating daily and long-term planning
Independent House Cleaner & Home Health Support
Owner Operator Independent
Tampa, FL
01.2006 - 09.2022
- Managed scheduling, billing, and operations for residential and commercial clients
- Provided high-quality customer service while maintaining trust and discretion
- Assisted clients with daily living tasks, supporting both independence and safety
Certified Nursing Assistant
Manor Care Nursing Home
Palm Harbor, FL
05.2006 - 12.2006
- Administered medications and monitored patient vital signs to ensure optimal health outcomes
- Assisted residents with daily living activities, promoting independence and dignity
- Collaborated with nursing staff to develop and implement individualized care plans
Customer Service Representative
Citigroup Inc
Tampa, FL
02.2005 - 01.2006
- Assisted customers with credit and roadside service inquiries
- Managed high-pressure calls, coordinated tow services, and resolved billing issues
- Maintained excellent proformance record
Legal/Administrative Support
Morgan & Morgan Law Firm
Tampa, FL
02.1999 - 12.2000
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Managed muli-line phones, scheduling, and client intake for attorneys
- Maintained confidentiality and attention to detail in a fast-paced legal office
Front Desk Receptionist/Legal Records Clerk
DuPage County State's Attorney's Office
Wheaton, IL
02.1998 - 12.1999
- Assisted attorneys and staff with scheduling and correspondence while maintaining strict confidentiality
- Coordinated multi-line phone system, directing calls to appropriate departments promptly
- Implemented electronic filing systems, improving document retrieval speed and organization
- Maintained an organized reception area, contributing to a professional first impression for visitors
Education
Certified Nursing Assistant (CNA) -
Florida Technical College
St. Petersburg, FLHigh School Diploma -
Hillsborough Community College
Tampa, FLSkills
- Front desk & administrative support
- Client intake & customer service
- Multi-line phone system(high call volume)
- Appointment scheduling & calendar coordination
- Records management & data entry
- Confidential documentation handling
- Microsoft Word, Outlook, basic Excel
- Problem-solving & multitasking in fast-paced environments
Timeline
Family Caregiver & Administrative Coordinator
Personal Household/ Private Caregiver
09.2015 - Current
Certified Nursing Assistant
Manor Care Nursing Home
05.2006 - 12.2006
Independent House Cleaner & Home Health Support
Owner Operator Independent
01.2006 - 09.2022
Customer Service Representative
Citigroup Inc
02.2005 - 01.2006
Legal/Administrative Support
Morgan & Morgan Law Firm
02.1999 - 12.2000
Front Desk Receptionist/Legal Records Clerk
DuPage County State's Attorney's Office
02.1998 - 12.1999
Certified Nursing Assistant (CNA) -
Florida Technical College
High School Diploma -
Hillsborough Community College