Shanice Thomas
Brooklyn New York ,New York
Summary
Certified Phlebotomy Technician with hands-on experience in patient care, administrative support, and medical safety protocols. Skilled in blood collection, HIPAA compliance, medical terminology, and front desk operations. Adept at working in fast-paced clinical settings, supporting healthcare teams, and ensuring patient comfort and confidentiality. Proven ability to multitask, manage administrative duties, and deliver compassionate, efficient care. Actively seeking a hospital-based role to contribute both clinical and administrative expertise in a patient-centered environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MedRite Urgent Care
New York, NY
11.2023 - 05.2024
- Greeted patients and processed check-ins while maintaining a calm and welcoming front desk environment.
- Managed high call volume, routed inquiries appropriately, and scheduled appointments using EMR systems.
- Maintained confidentiality of sensitive patient data, ensuring HIPAA compliance at all times.
- Assisted medical staff by retrieving and organizing patient records and intake forms.
- Contributed to workflow improvements by streamlining administrative filing and recordkeeping.
Lead Support Associate
Alante Security Group Inc.
New York
02.2022 - 12.2023
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability..
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Direct Support Professional
AHRC
New York
01.2020 - 01.2021
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Bachelor - Human Services
Monroe College
Bronx, NY06.2027
Skills
- Customer service
- Data entry
- Computer skills
- Data management
- Training and mentoring
- Phlebotomy Techniques & Blood Draws
- Patient Care & Support Services
- HIPAA Compliance & Confidential Documentation
- Medical Terminology & Charting
- Front Desk & Administrative Support
- Appointment Scheduling & Multi-Line Phone Systems
Certification
Phlebotomy - Genesis Medical Training
Basic Life Supports (BLS) - American Heart Association
Timeline
Administrative Assistant
MedRite Urgent Care
11.2023 - 05.2024
Lead Support Associate
Alante Security Group Inc.
02.2022 - 12.2023
Direct Support Professional
AHRC
01.2020 - 01.2021
Bachelor - Human Services
Monroe College