Nichole Anderson
Cincinnati,OH
Summary
Advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in communicating with customers and the public also very good with problem solving and last but not least I am a team player.
Overview
17
17
years of professional experience
Work History
Reservations Sales Specialist
Delta Air Lines, Inc
Cincinnati, OH
10.2014 - 04.2022
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Entered and processed as many as 50-60 new reservations per day.
- Processed cancellations and issued refunds according to company policies.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
- Promoted and enrolled customers in rewards programs and special offers.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Researched and resolved customer issues.
- Facilitated customer reservations by providing booking information and processing payments.
- Boosted bookings 20-30% using detailed knowledge of services and offerings when closing reservations for customers.
Receptionist
Office Team Staffing
Cincinnati, OH
01.2012 - 06.2014
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed more than 100 incoming calls per day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Clerical Associate
Kelly Services
Cincinnati, OH
11.2010 - 03.2012
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Made orders for new office supplies based on demand and budgetary restraints.
Receptionist Administrator
Sara Lee Foods
Cincinnati, OH
06.2005 - 06.2010
- Maintained inventory of office supplies and placed new orders to meet demand.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Managed corporate phone services for bustling business with 75 employees by routing calls quickly and accurately.
- Answered up to 130 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Provided administrative support to area employees, including routing mail, ordering supplies and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Some College (No Degree) -
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Travel reservations
- Telephone receptionist
- Phone etiquette
- Upselling proficiency
- Active listening
- Critical thinking
- Customer service
- People skills
- Time management
- Customer relations
Timeline
Reservations Sales Specialist
Delta Air Lines, Inc
10.2014 - 04.2022
Receptionist
Office Team Staffing
01.2012 - 06.2014
Clerical Associate
Kelly Services
11.2010 - 03.2012
Receptionist Administrator
Sara Lee Foods
06.2005 - 06.2010
Some College (No Degree) -
Cincinnati State Technical And Community College