Nichole Araiza
Colton,CA
Summary
Communicative and dedicated to providing high-quality fast-paced customer service. Enthusiastic and eager to contribute to team success through hard work. Motivated to learn, grow and excel in any environment. Greets guests with genuine smile, builds rapport and promotes enjoyable Bar experience. Maintains thorough knowledge of Cocktails to make recommendations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server
Sosogu Ramen
Redlands, CA
04.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Yaamava Casino And Resort
Highland, CA
10.2022 - Current
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handling orders quickly and efficiently with high volume crowds before and after events
- Proper use of Berg system and/or free pour.
- Ensures proper set up of bar station and well at beginning of the shift.
- Responsible for 2,000 banks to receive payments and give change to guests.
- Receiving specialty drink orders from Cocktail servers, Embassadors, and High Limit Cocktail Servers preparing on-demand items without delay.
Bartender/Lead Bartender/Trainer
LOOK Cinemas
06.2021 - 08.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Redlands Adult School
Redlands, CA08.2024
N/A - Cosmetology
Salon Success Academy - Redlands
04.2009
Skills
- RBS Certified
- Cash Handling and Management
- Teamwork and Professionalism
- Monitoring Alcohol Consumption
- Safety and Sanitation Standards
- Food and Beverage Service
- Age Identification and Compliance
- Menu Memorization
- Preparing Garnishes
- High-Volume Environments
Certification
RBS Certified
Timeline
Bartender/Server
Sosogu Ramen
04.2023 - Current
Bartender
Yaamava Casino And Resort
10.2022 - Current
Bartender/Lead Bartender/Trainer
LOOK Cinemas
06.2021 - 08.2022
High School Diploma -
Redlands Adult School
N/A - Cosmetology
Salon Success Academy - Redlands