Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
21
21
years of professional experience
Work History
Academy Trainer
Walmart
Fayetteville, NC
07.2020 - Current
Coordinated recruitment and placement of training program participants.
Assessed training needs through surveys, interviews with employees or focus groups.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Facilitated orientation and training classes to communicate policies and procedures to new hires.
Explained goals and expectations required of trainees.
People Department Manager
McDonald's
Fayetteville, NC
10.2002 - Current
Coached, developed and motivated team to achieve revenue goals.
Managed the performance review process for all employees in the People Department.
Recruited new employees and built relationships, driving visibility.
Coordinated training sessions designed to improve customer service skills among department personnel.
Provided assistance with resolving sensitive workplace issues such as sexual harassment complaints or discrimination allegations.
Participated in planning committees responsible for organizing company-wide events such as holiday parties or picnics.
Organized recruitment activities such as job fairs, open houses and college recruiting events.
Resolved conflicts between employees by providing mediation services and offering recommendations for resolution.
Monitored compliance with applicable labor laws related to wages, hours worked, overtime pay, meal breaks.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2025
High School Diploma -
Terry Sanford High School
Fayetteville, NC
06-2003
Skills
Online Instruction
Materials Preparation
Proficient in [Software]
Public Speaking
Group and Individual Instruction
Interpersonal Communication
Employee Onboarding
Recordkeeping
New Employee Orientation
Policy Enforcement
Microsoft Office Proficiency
Timeline
Academy Trainer
Walmart
07.2020 - Current
People Department Manager
McDonald's
10.2002 - Current
Associate of Applied Science - Medical Billing And Coding