Nichole Austin
Stockton,California
Summary
Human resources professional prepared to contribute valuable talent in customer experience, prioritizing and multi-taking in a fast paced working environment. Fostering a transparent work environment and consistently achieving results through adaptability and reliability. Successfully works as part of team to reach personal and business goals. Known for being agile and nimble.
Overview
9
9
years of professional experience
Work History
HR Specialist
Blue Shield of CA
10.2023 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Facilitated smooth orientation experiences for new hires, ensuring they felt welcomed and well-informed.
- Provided clear resources on employee benefits programs and assisted with open enrollment.
- Maintained partnership with payroll, employee relations and the leave of absence team.
- Thinking outside of the box when it came to my scope of responsibilities and promoted a transparent work environment.
CORRESPONDENCE PHONE SUPPORT-DESI MEMBER SERVICES
Blue Shield of CA
12.2021 - 10.2023
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information
- Developed strong and trusting rapport with members to facilitate smooth, quality care
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline member support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic member concerns, maintaining calm, friendly demeanor
- Consulted with members to resolve service and billing issues
- Placed on the department inventory project to reduce and maintain company standard
- Provided floor support when my direct supervisor was out of office
- Placed on the GPTW committee
- Promotion to senior agent
SHIFT LEADER
PRB Management
04.2020 - 12.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Delegated tasks to employees and monitored activities and task completion
- Checked orders for quality and completeness
- Upholded company standards and compliance requirements for operations
GENERAL MANAGER
Burger King
05.2016 - 03.2020
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Tracked monthly sales to generate reports for business development planning
- Administered employee discipline through verbal and written warnings
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
Education
Diploma - Dental Assisting
Kaplan College
Stockton, CA01.2010
Skills
- Schedule Management
- Member Documentation
- Time Management
- Problem Solving
- Multitasking
- Basic Computer Knowledge
- Following Budgets
- HR policies and procedures
- Benefits Administration
- Microsoft Office
- Human Resources Support
- New Hire Orientation
Timeline
HR Specialist
Blue Shield of CA
10.2023 - Current
CORRESPONDENCE PHONE SUPPORT-DESI MEMBER SERVICES
Blue Shield of CA
12.2021 - 10.2023
SHIFT LEADER
PRB Management
04.2020 - 12.2021
GENERAL MANAGER
Burger King
05.2016 - 03.2020
Diploma - Dental Assisting
Kaplan College
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