Nichole Beard
Mason,MI
Summary
Compassionate and skilled Resident Advocate with experience in overseeing residential facilities and providing guidance to residents. Possess strong interpersonal communication skills, adept at conflict resolution and fostering a supportive community environment. Demonstrated ability to implement effective programs that improve resident satisfaction and operational efficiency. Proactive in addressing resident concerns, promoting safety, and enhancing the overall living experience for all occupants.
Overview
12
12
years of professional experience
Work History
Michigan State University BSW Intern Supervisor
California Commercial Investment
East Lansing , MI
09.2019 - Current
- Coordinated onboarding and engagement of MSU BSW interns throughout the school year.
- Trained intern on service coordination standards.
- Trained intern to navigate documentation system.
- Managed Intern's performance to ensure fulfillment of learning agreement competencies.
- Mentored interns through structured guidance and regular feedback.
- Collaborated consistently with MSU BSW program liaisons to maintain communication.
- Provided critical performance assessments and actionable insights to interns post-semester.
Residential Service Coordinator
California Commercial Investment
East Lansing , MI
04.2018 - Current
- Participated in outreach activities within the community aimed at increasing awareness about available resources.
- Conducted initial assessments of residents' needs and preferences to determine eligibility for services.
- Maintained accurate records of all residential services including client information, assessment results, service plans.
- Streamlined coordination of client referrals and care through partnerships with the Medicaid Waiver Program, PACE, and Adult Home Help.
- Partnered with local organizations to deliver on-site Community Education Programs.
- Partnered with service providers to enhance resident independence and ensure self-determination.
- Facilitated access to services for senior and disabled residents by implementing effective engagement methods.
Housing Specialist
Tri-County Office On Aging
Lansing , MI
01.2013 - 06.2017
- Facilitated identification of diverse housing options through engagement in the Medicaid Waiver Program and focus on person-centered planning.
- Facilitated smooth transitions from nursing homes to independent living environments with necessary services in place.
- Partnered with a range of care providers, non-profits, and nursing facility discharge teams.
- Conducted training sessions on Medicaid Waiver Program for nursing home staff and community groups.
- Participated in meetings to enhance community engagement and network expansion.
Education
Bachelor of Arts -
Central Michigan University
Mount Pleasant, MI12-2006
Skills
- Resident advocacy
- Strong leadership
- Case management
- Active listening
- Cultural sensitivity
- Problem-solving abilities
- Team collaboration
- Microsoft Office Proficiency
- Google Forms and Docs
- Expertise in Family Metrics
- Community meetings
- Time management abilities
- Healthy habits promotion
- Group activities
- Commitment to Supporting Low-Income Individuals
- Dedication to quality, patient care, and accessibility
Affiliations
- Active in an LGBTQ+ organization that provides safe spaces and friendly competition through sports.
- Love Lansing Award Nomination.
- Board Member for No Senior Without Christmas
Timeline
Michigan State University BSW Intern Supervisor
California Commercial Investment
09.2019 - Current
Residential Service Coordinator
California Commercial Investment
04.2018 - Current
Housing Specialist
Tri-County Office On Aging
01.2013 - 06.2017
Bachelor of Arts -
Central Michigan University
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