Nichole Bell
Rockdale,TX
Summary
Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Accustomed to dealing with data that is sensitive and confidential in nature. Maintain effective relationships and communication with patients, families, management, and staff. Ensure medical records are maintained with respect to patient confidentiality, completeness, and timeliness. Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Anthony Medical and Chiropractor
Taylor, TX
04.2023 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and efficient workflows.
- Streamlined inventory management processes, enhancing accuracy in stock levels.
- Implemented new scheduling systems, improving workforce efficiency and productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated cross-departmental communication to resolve operational challenges promptly.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Teacher Aide / Assistant
Rockdale ISD
Rockdale, Texas
08.2019 - 05.2024
- Observe students’ performance and record relevant data to assess progress
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups, to assist in mastering assignments and to reinforce learning concepts presented by teachers.
Home Health Aide
Texas Home Health
Rockdale, Texas
08.2019 - 10.2020
- Supported patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilizing appropriate opportunities to encourage self-care by demonstrating and supporting use of walking aids.
- Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated.
- Provided mental and emotional stimulation to patients to ensure continued vitality.
- Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL 08.2019 - 08.2021
Associate of Science - Paralegal
Everest University
Tampa, FL 08.2013 - 10.2015
Skills
- Critical thinking
- Team building
- Public speaking
- Training and mentoring
- Verbal and written communication
- Written communication
- Data analytics
- Customer service
- Analytical thinking
- Cross-departmental communication
- Data entry
- Email management
- Scheduling
- Microsoft Excel
- Electronic health records
- HIPAA compliance
- Effective communication
- Time management
- Medical terminology
- Medical record security
- Scheduling systems
- Patient scheduling
- EMR / EHR
- Co-payment collection
- Appointment setting
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Supervisor
Anthony Medical and Chiropractor
04.2023 - Current
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
08.2019 - 08.2021
Teacher Aide / Assistant
Rockdale ISD
08.2019 - 05.2024
Home Health Aide
Texas Home Health
08.2019 - 10.2020
Associate of Science - Paralegal
Everest University
08.2013 - 10.2015