Annie Rivers
Warren,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Supervisor
Centene
04.2020 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Medical Coder Reviewer
Meridian Health Plan
10.2018 - 04.2020
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Followed exact procedures for handling transfers and other releases of medical records.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Developed and implemented new filing system for medical records to improve efficiency.
Quality Auditor
Meridian Health Plan
11.2015 - 08.2017
- Compiled clinical research data into audit reports and shared with research teams and lead investigators.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Conducted organizational safety program reviews per department protocols.
- Maintained meticulous clinical trial documentation to show compliance with institutional policies and federal regulations.
Education
Bachelor of Science - Health Administration
University of Detroit Mercy
Detroit, MI06.2025
Skills
- Data Analytics
- Process Improvement
- Strategic Planning
- Process Monitoring and Improvement
- Employee Motivation
- Expectation setting
- Staff Management
- Critical Thinking
- Analytical and Critical Thinking
- Problem-Solving
- Social Perceptiveness
Timeline
Supervisor
Centene
04.2020 - Current
Medical Coder Reviewer
Meridian Health Plan
10.2018 - 04.2020
Quality Auditor
Meridian Health Plan
11.2015 - 08.2017
Bachelor of Science - Health Administration
University of Detroit Mercy