Nichole Bertsch

Globe Life Family Heritage — Field Agent

2021–Present | North Dakota

- Provide individualized, one-on-one consultations with more than 500 clients, assessing needs and helping individuals understand available options.

- Explain complex supplemental insurance and financial information in clear, understandable language and answer questions while building trust with clients.

- Identify individual concerns, obstacles, and priorities and help clients determine practical solutions.

- Maintain accurate client records and documentation while following company policies and compliance requirements.

- Conduct community outreach, presentations, appointments, and follow-up activities independently throughout a regional territory.

- Develop and maintain professional relationships with individuals, businesses, and community organizations.

- Co- Established the company's preferred-vendor relationships with State of North Dakota, expanding access to supplemental benefits for the state and government employees.

- Manage scheduling, follow-up, communication, documentation, and daily workload with minimal supervision.

- Recognized as a top-producing North Dakota agent and company Top 50 producer, member of Globe Life Board of Governors.

Ford Dealership — Rental Car Manager 2015–2021 | North Dakota

- Managed daily rental operations while providing direct customer service and resolving customer concerns.

- Coordinated vehicle availability, reservations, scheduling, contracts, and customer communications.

- Worked independently to prioritize competing responsibilities and keep daily operations organized.

- Maintained accurate records and paperwork and ensured customers received clear information regarding rental procedures and expectations.

- Handled unexpected problems and worked with customers to find appropriate solutions.

Eye Clinic — Patient Administrator

2013–2015 | North Dakota

Provided front-line service to patients and families in a healthcare setting.

- Scheduled appointments, coordinated patient information, and handled administrative paperwork.

- Communicated clearly with patients regarding appointments, procedures, and office requirements.

- Maintained accurate and confidential patient records.

- Assisted with daily office operations while managing multiple priorities and maintaining attention to detail.

REM North Dakota — Care Provider

2010–2013 | North Dakota

Provided individualized support and assistance based on each person's needs and circumstances.

- Communicated respectfully and compassionately with individuals, families, and coworkers.

- Followed established procedures while adapting support to individual situations.

- Maintained appropriate documentation and demonstrated reliability, patience, and sound judgment.