Nichole Bishop
Caregiver/Remote work from home Customer Service Representative
Daytona Beach,FL
Summary
Reliable employee seeking Remote Work From Home Customer Service position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Caregiver
Golden Home Services
Roswell, GA
06.2012 - 10.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Used company software and databases to maintain records of services performed and patient conditions.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Managed over 20 Clients on individual basis, daily.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Security Officer
Mach 1 Security Services
Atlanta, Georgia
08.2016 - 06.2020
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Secured multiple doors in office and main building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Operated and secured five Monitors for Equinix Building for City of Atlanta's Dispatch.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Performed pat-downs to look for unauthorized materials and weapons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
No Degree - Medical Billing And Coding
Penn Foster College
Scottsdale, AZSkills
- Interpersonal Communication
- First Aid/CPR
- PPE Compliance
- Written Communication
- Decision Making
- Planning and Coordination
- Flexible and Adaptable
- Good Telephone Etiquette
- Active Listening
- Multitasking Abilities
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Direct Patient Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Officer
Mach 1 Security Services
08.2016 - 06.2020
Caregiver
Golden Home Services
06.2012 - 10.2022
No Degree - Medical Billing And Coding
Penn Foster College