Nichole Bottema
Lacey,WA
Summary
Hardworking professional with a keen eye for detail and a passion for delivering quality service. Experienced in customer and patient interactions, fostering a professional atmosphere. Demonstrates reliability and efficiency in completing assigned tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Optometric Technician/Optician
Olympia Vision Clinic
08.2023 - 12.2023
- Delivered exceptional customer service by managing sales and repairs of glasses. Communicated with patients to notify them of prescription readiness promptly. Executed intake testing procedures while accurately recording chief complaints. Guided patients to appropriate examination rooms, improving operational flow.
PSR - Patient Service Representative
Clarus Eye Centre
05.2022 - 07.2023
- Oversaw patient appointment scheduling through effective management of calls. Processed incoming referrals, ensuring smooth operation of patient services. Managed no-show correspondence for every facility within Clarus network. Assisted medical provider with patient data and appointment coordination. Facilitated rescheduling of appointments to accommodate patient needs. Engaged in committee efforts to coordinate staff meeting logistics.
Cashier/Customer Service
Rite Aid
12.2021 - 05.2022
- Conducted cashiering responsibilities alongside zero counting across store. Managed freight processing and ensured effective shelf organization. Interacted with customers both on sales floor and at registers for optimal service. Implemented merchandising initiatives for hot buys and in-cap promotions. Coordinated supplier interactions to enhance product availability. Processed phone calls and completed online orders, including Amazon transactions.
Housekeeping
Garden Court Memory Care
10.2018 - 05.2019
- Housekeeping laundry providing aid to residents with Alzheimer's and dementia as needed
CNA - Certified Nursing Assistant
In Home Support Services (IHSS)
01.2014 - 12.2015
- Provided medication reminders, oversaw appointment scheduling, and delivered personal care services
Education
High School Diploma -
Firnly Nevada Adult School
Fernly Nevada Medical Assisting (Some college) - Medical Assisting.
Charter college
Lacey, WA08.2017
Skills
- Terminology in healthcare fields
- Vital signs assessment
- Nutritional meal preparation
- Computer application skills
- Time management techniques
- Medication administration protocols
- Data entry accuracy
- Hospice patient care
- Housekeeping duties
- Medical appointment scheduling
- Dementia and memory care expertise
- Basic accounting principles
- Organizational efficiency
- Freight operations knowledge
- Microsoft Office suite proficiency
- Basic life support training
- Comprehensive patient care strategies
- Supervisory roles in health services
- Janitorial service knowledge
- Commercial cleaning standards
- typing speed and accuracy
- Housekeeping
- Laundry
Certification
- Driver's License
- CNA
Languages
English
Timeline
Optometric Technician/Optician
Olympia Vision Clinic
08.2023 - 12.2023
PSR - Patient Service Representative
Clarus Eye Centre
05.2022 - 07.2023
Cashier/Customer Service
Rite Aid
12.2021 - 05.2022
Housekeeping
Garden Court Memory Care
10.2018 - 05.2019
CNA - Certified Nursing Assistant
In Home Support Services (IHSS)
01.2014 - 12.2015
High School Diploma -
Firnly Nevada Adult School
Medical Assisting (Some college) - Medical Assisting.
Charter college