Nichole Bruckman
Chesapeake,VA
Summary
Dynamic professional with a proven track record, excelling in project management, and operational efficiency. Skilled in performance tracking and team building, I successfully implemented safety protocols and enhanced communication across departments, driving significant improvements in operational performance and employee satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Operations Manager
The Port of Virginia
Norfolk, Virginia
07.2024 - Current
- Coordinated daily operations to enhance efficiency across multiple departments.
- Implemented safety protocols ensuring compliance with industry regulations.
- Analyzed operational data to identify areas for process improvements.
- Facilitated communication between teams to ensure alignment on project goals.
- Oversaw scheduling and resource allocation for operational activities.
- Supported the management team in preparing reports and presentations on operations performance.
- Collaborated with other departments to coordinate activities related to operations management.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Project Manager
JD Wiggins Inc.
03.2020 - 06.2024
- Held construction progress and regular status meetings with project team.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Managed construction schedules to achieve adequate project labor coverage.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Led quality assurance operations to increase efficiency and reduce project gaps.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Put together estimates, specifications and other project documents.
- Obtained building and specialty permits from local jurisdictional agencies.
- Formulated quality assurance and safety standards to comply with construction plans.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Produced regular project update reports for senior business leadership.
- Consulted with clients to define objectives and develop scopes.
- Verified completed projects met approved time, quality, and cost estimates.
Bartender
Olde Towne public house
09.2018 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Completed requisitions to maintain required stock par levels.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Built relationships with vendors to manage orders and negotiate costs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender/Manager of Operations
The Tailgate Sports Pub
10.2015 - 05.2018
- Responsible for establishment and coordination of weekly meetings with distribution representatives to discuss current needs of the business
- In charge of preparing requisitions and purchase orders for products
- Representing the company in negotiating contracts and policies with suppliers
- Responsible for recruitment of new staff
- Review resumes and perform interviews of potential new employees
- Provide training to new employees of policies, procedures, expectations and values of the company
- Perform evaluations employees performance and provide feedback on areas of improvement
- Responsible for flow of work between kitchen and wait staff
- Performed weekly payroll for employees and provided material expenditures to management for final approval
- Lead team member on promotional events, menus, and flyers, designing and distributing for advertisement
- Performed routine inventory counts to ensure sufficient supplies to meet demands
- Responsible for ensuring proper money count reports, identifying shortages and documenting in budget log
- Ensured proper industry health and safety standards were upheld by staff
- Trained and guided team members to maintain high productivity and performance metrics.
- Knowledgeable of health codes enforced by applicable organizations.
Food and Beverage Manager
Tavern On Main Street
04.2009 - 04.2015
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Office Manager
Ac Pocono Refrigeration HVAC
07.2001 - 08.2009
- Aligned with local insurance companies on needs of customers in the area so that the company may better serve when needs arise
- Updated reports, managed accounts, and generated reports for company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Education
Associate of Applied Science - Business Administration And Management
Tidewater Community College
Norfolk, VA06.2025
Diploma - General
Pleasant Valley High School
Brodheadsville, PASkills
- Project management
- Operational efficiency
- Policy enforcement
- Performance tracking
- Team building
- Employee supervision
- Verbal and written communication
- Operations management
- Customer relations
- Teamwork
Additional Information
Willing to relocate: Anywhere
Willing to travel
References
References available upon request.
Timeline
Assistant Operations Manager
The Port of Virginia
07.2024 - Current
Project Manager
JD Wiggins Inc.
03.2020 - 06.2024
Bartender
Olde Towne public house
09.2018 - 02.2020
Bartender/Manager of Operations
The Tailgate Sports Pub
10.2015 - 05.2018
Food and Beverage Manager
Tavern On Main Street
04.2009 - 04.2015
Office Manager
Ac Pocono Refrigeration HVAC
07.2001 - 08.2009
Associate of Applied Science - Business Administration And Management
Tidewater Community College
Diploma - General
Pleasant Valley High School