Nichole Cooper
Houston,TX
Summary
Seasoned site supervisor and talented problem solver with strong time management and technical abilities. Offering several years of experience in the field overseeing work, maintaining safety and improving operations.
Overview
22
22
years of professional experience
Work History
Site Supervisor
United Protective Services
Houston
12.2022 - Current
- Ensures all officers are thoroughly briefed on individual post orders while carrying out all orders and maintaining officers schedules
- Identify training needs among the workforce and relieves officers for duty
- Conduct post checks and inspections
- Ensure complete, accurate and Daily reports
- Prepares clear, concise and comprehensive written reports for on/off duty officers
- Reports daily operating actives to management
- Established and maintained close working relationships with staff, clients and vendors.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
Provider Service Specialist
Anthem| Remote Provider
03.2020 - 04.2021
- Responsible for learning and understanding the ensure front-end/back-end process to ensure successful excellent service for customers
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Worked in a fast-paced environment, answering inbound calls and making outbound calls while being proactive
- Gathered, reviewed, and submitted relevant documentation needed for claims processing
- Managed healthcare provider accounts to achieve company strategies and goals
- Managed accounts by case number that were special to me, while providing exceptional service between different departments
- Verification of Benefits
Security Officer: Level III Commission
Houston Harris Patrol
Houston
04.2016 - 12.2017
- Conducted foot patrol up to fourteen areas, patrol designated areas with company vehicle including Chase Banks
- Conduct semi-trucks inspections, up to date TWIC and Basic Plus card
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Completed incident reports to record security or loss prevention incidents.
Level II Non Commission Security Officer
Lofton Security
Houston
10.2015 - 02.2016
- Secure and patrol all security entrances for the chemical plant, customer service, remove all trash, sanitize area, restock supplies, track, log, and notify management of any chemical discharge, checked in/out visitors
Medical Records Technician
Randstad Staffing Agency
Houston
04.2015 - 10.2015
- Validated customer/hospital request for medical records, purged inactive reports, prepped and scanned medical records for indexing into the system
Pathology Referral Specialist
M.D. Anderson Cancer Center
Houston
04.2002 - 10.2010
- Coded and processed glass microscopic slides and paraffin blocks for distribution to approximate pathologist
- Performed microscopic examinations and evaluations of laboratory specimens.
- Examined microscopic samples to identify diseases and abnormalities.
- Evaluated disease data to identify etiology, pathogenesis, morphological change and clinical significance.
- Assisted in the training of new associates on systems and policies
- Verification of insurance and patient information for preparation of surgery schedules, pathology reports and patient materials
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTAssociates Degree of Applied Science - Healthcare
Sanford Brown Institute
Houston, TXSkills
- Inventory procurement
- Personnel Oversight
- Security awareness
- Facility Inspection
- Security management
- Team Supervision
- Business Administration
- Project Management
Timeline
Site Supervisor
United Protective Services
12.2022 - Current
Provider Service Specialist
Anthem| Remote Provider
03.2020 - 04.2021
Security Officer: Level III Commission
Houston Harris Patrol
04.2016 - 12.2017
Level II Non Commission Security Officer
Lofton Security
10.2015 - 02.2016
Medical Records Technician
Randstad Staffing Agency
04.2015 - 10.2015
Pathology Referral Specialist
M.D. Anderson Cancer Center
04.2002 - 10.2010
Bachelor of Science - Business Administration
Western Governors University
Associates Degree of Applied Science - Healthcare
Sanford Brown Institute
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