Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Cupo

Maple Grove,MN

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant

Allina Health
Plymouth, MN
07.2023 - 11.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing in a transitional care center.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition verbally and through documentation.

Certified Nursing Assistant

GrapeTree Medical Staffing
Minneapolis, MN
04.2021 - 05.2023
  • Answered call lights promptly and responded to patient needs accordingly.
  • Observed patients for any changes in their physical or mental condition.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Customer Experience Specialist

Aerotek
Coon Rapids, MN
10.2019 - 03.2020
  • Provided technical support to customers and troubleshoot their queries within a call center.
  • Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
  • Maintained records of all interactions with customers in a database system.

Patient Care Assistant

Regions Hospital
Saint Paul, MN
01.2018 - 09.2019
  • Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
  • Maintained accurate records of patient care services provided.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.

Education

Associate of Applied Science - Business Computer Systems And Management

North Hennepin Community College
Brooklyn Park, MN

Some College (No Degree) - Minnesota Transfer Curriculum

North Hennepin Community College
Brooklyn Park, MN

Skills

  • Direct Patient Care
  • Electronic Charting
  • Basic Life Support
  • Complex Problem-Solving
  • HIPAA Compliance
  • Database Administration
  • Medical Records Management
  • EHR/Epic Management
  • Data Entry
  • Appointment Coordination
  • Company policy adherence
  • Appointment Scheduling
  • Technical Troubleshooting
  • Incoming Call Management
  • Customer and Patient Communication
  • Administrative operations

Timeline

Certified Nursing Assistant

Allina Health
07.2023 - 11.2023

Certified Nursing Assistant

GrapeTree Medical Staffing
04.2021 - 05.2023

Customer Experience Specialist

Aerotek
10.2019 - 03.2020

Patient Care Assistant

Regions Hospital
01.2018 - 09.2019

Associate of Applied Science - Business Computer Systems And Management

North Hennepin Community College

Some College (No Degree) - Minnesota Transfer Curriculum

North Hennepin Community College

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Nichole Cupo