Nichole Cupo
Maple Grove,MN
Summary
Healthcare professional prepared for role with focus on quality patient care and empathy. Experienced CNA in assisting patients, residents and clients clinically and administration. Proficient in patient care techniques and communication.
Overview
7
7
years of professional experience
Work History
Certified Home Hospice Aide
Supplemental Health Care
09.2023 - Current
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Documented patient observations accurately and thoroughly in electronic medical records, maintaining confidentiality standards.
- Facilitated open lines of communication between hospice team members and family caregivers through regular updates on patient progress or concerns.
Certified Nursing Assistant
Grapetree Medical Staffing
04.2021 - 04.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Nursing Assistant
Hennepin County Medical Center
11.2020 - 01.2021
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
Customer Experience Representative
Allina Health
10.2019 - 03.2020
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Patient Care Nursing Assistant
Regions Hospital
07.2018 - 09.2019
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Transfer Curriculum -
North Hennepin Community College
Brooklyn Park, MNSkills
- Ability to work independently and as a team
- Strong verbal/written communication skills
- Reliable and Punctual
- Desire to make a difference
- Strong Work Ethic
- BLS/CPR Certified
- EMR and Epic Documentation Experience
- Maintains accurate typing and 10 key
- Good Type Management Skills
- Organized and Manages time properly
- A strong focus for results
- Vital signs monitoring
Timeline
Certified Home Hospice Aide
Supplemental Health Care
09.2023 - Current
Certified Nursing Assistant
Grapetree Medical Staffing
04.2021 - 04.2023
Patient Care Nursing Assistant
Hennepin County Medical Center
11.2020 - 01.2021
Customer Experience Representative
Allina Health
10.2019 - 03.2020
Patient Care Nursing Assistant
Regions Hospital
07.2018 - 09.2019
Transfer Curriculum -
North Hennepin Community College
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