Nichole De Luca
Servco Pacific Inc.
Wylie,TX
1
Language
31
years of professional experience
Supported automotive career growth through skill development.
Expanded automotive knowledge through ongoing training and practice.
Helped strengthen business operations through dependable support.
Work History
CCC Service Representative
11 Months- Managed inbound customer inquiries, resolving service scheduling and account questions with accurate, timely support.
- Coordinated repair appointments, aligning technician availability, customer needs, and workflow priorities.
- Documented service requests and updates in CRM systems, maintaining clear records and follow-through.
- Communicated status changes to customers, setting expectations and reducing appointment confusion.
- Supported team efficiency by prioritizing requests and balancing urgent calls with scheduled service tasks.
Service BDC Manager
5 Years 10 Months- Developed and delivered comprehensive training programs for new hires, resulting in a XX% reduction in onboarding time
- Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development
Bartender Shift Manager
3 Years 5 Months- Supported bartending team during high-volume shifts, maintaining smooth service and floor coordination.
- Trained new staff on drink preparation, POS procedures, and guest service standards.
- Handled opening and closing duties, including cash reconciliation and bar readiness checks.
- Monitored inventory levels, restocked supplies, and reduced service delays from shortages.
- Completed opening and closing tasks, printed sales reports, set up incoming shift, prepared cash drawers, and took inventory.
Customer Service Representative
2 Years 6 Months- Resolved complex customer inquiries with accurate, policy-aligned solutions.
- Managed order entry and account updates in CRM systems.
- Coordinated with operations teams to expedite service requests and delivery issues.
- Investigated billing discrepancies and corrected records for customer satisfaction.
- Escalated priority complaints and negotiated practical resolutions with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Manager
12 Years 6 Months- Directed daily store operations, maintaining service standards and smooth workflow across sales floor and backroom.
- Supervised staff scheduling, coaching, and performance follow-up to support consistent team coverage.
- Managed inventory controls, restocking, and cycle counts to reduce shortages and support product availability.
- Monitored cash handling procedures and reconciled register activity to maintain accurate closeout records.
- Resolved customer concerns promptly, preserving service quality and reinforcing repeat business.
- Reviewed sales trends and operational reports to identify process improvements and staffing needs.
- Trained associates on opening, closing, and operational procedures to strengthen store consistency and accountability.
Education
Associate's degree - Business Management
Skills
Helped coordinate appointment scheduling.
Assisted with project planning tasks.
Supported auto service operations and customer coordination.
Handled retail sales transactions and customer service.
Assisted with recruiting tasks and candidate follow-up.
Supported management activities and team coordination.
Helped with business development outreach and lead follow-up.
Personal Information
Work Permit: Authorized to work in the US for any employer
Section name
Authorized to work in the US for any employer
Languages
American sign language
Limited Working
Timeline
CCC Service Representative
Servco Pacific Inc.
11.2025 - CurrentRead More
Service BDC Manager
RED MCCOMBS TOYOTA
12.2018 - 10.2024Read More
Bartender Shift Manager
Crazy Ape
05.2015 - 10.2018Read More
Customer Service Representative
Petro
12.2010 - 06.2013Read More
Store Manager
Frozen Fire Concepts
02.1996 - 08.2008Read More
San Antonio College
Associate's degree from Business Management
Read More