Nichole Dixon
Schenectady,NY
Summary
Resourceful Support Broker known for high productivity and efficient task completion. Possess specialized skills in individualized support planning, resource coordination, and client advocacy. Excel in communication, problem-solving, and adaptability, ensuring successful outcomes in client support roles.
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Organized Service Advocate with talents in quickly assessing issues and coordinating effective solutions despite any obstacles. Strong related knowledge to multi-task in a fast-paced environment. History achieving awards for excellent work.
Skilled community and social service specialist with solid history of success in promoting activism, leading program operations, and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Self direction support broker
Self Employed Services
Schenectady, New York
06.2025 - Current
- Facilitated communication between clients and service providers.
- Coordinated support plans tailored to individual client needs.
- Researched and identified community resources for clients.
- Advocated for client rights and access to necessary services.
- Developed relationships with local agencies for enhanced support options.
- Provided assistance to clients in completing paperwork and understanding their rights.
- Monitored client budgets and provided financial advice where appropriate.
- Participated in team meetings to discuss caseloads and best practices for supporting individuals.
Self Direction
AIM Services, Inc.
Saratoga Springs, NY
01.2020 - Current
- Provides assistance and training to individuals with disabilities that helps them acquire daily living skills which will enable these individuals to better function in their living community or in a more independent living situation.
- Provides functional assessment of a wide variety of life skills and provides appropriate feedback to program participants with regard to strengths, areas to develop and barriers to overcome.
- Develops appropriate service plan goals and activities to help consumers reach their goals.
- Accompanies program participants to locations in the community to help them learn how to access and utilize community resources, including health and safety resources.
- Assist program participants in accessing recreational and social activities, thus enabling them to utilize their leisure time appropriately.
Catering
Nikki's Kitchen
Middletown, NY
05.2013 - Current
- I own a catering business that I operate on the weekends. I cater for parties, weddings, banquet, bridal showers and holiday dinners.
- I prepare all the food and maintaining a clean and safe cooking area.
- I also update and plan menu's each week, along with making sure supplies are fully stocked.
Compeer/Compeer Homeless Coordinator
Mental Health Association
Middletown, NY
11.2019 - 01.2020
- Coordinate and maintain the operation of the Compeer Homeless Program, providing advocacy and support to mentally ill/homeless individuals at Emergency Housing and Project Life.
- Accompany consumers into community to participate in various social activities, i.e., shopping, dining out, or transporting to various appointments, i.e., doctor, dentist, counseling, housing, etc.
- Provide phone contact to Compeer consumers, monitoring their progress and ensuring relationship to community support services.
- Compiling and preparing monthly and annual reports for funding source and agency. Maintaining appropriate data (case notes) for Compeer consumer files.
- Coordinate and maintain the operation of the Compeer Visiting Program, providing advocacy and support to individuals enrolled in the program.
Self Direction
Yedei Chesed
Chestnut Ridge, NY
09.2018 - 01.2020
- Provides assistance and training to individuals with disabilities that helps them acquire daily living skills which will enable these individuals to better function in their living community or in a more independent living situation.
- Provides functional assessment of a wide variety of life skills and provides appropriate feedback to program participants with regard to strengths, areas to develop and barriers to overcome.
- Develops appropriate service plan goals and activities to help consumers reach their goals.
- Accompanies program participants to locations in the community to help them learn how to access and utilize community resources, including health and safety resources.
- Assist program participants in accessing recreational and social activities, thus enabling them to utilize their leisure time appropriately.
Supportive Employment Specialist
The Keon Center
Peekskill, NY
11.2017 - 09.2018
- Help individuals get and maintain employment.
- Train individuals in the area of employment they would like to work in.
- Conduct ISP meetings and ensure the individual is producing quality work.
Residential House Manager
Crystal Run Village Inc
Middletown, NY
01.2017 - 12.2017
- Oversee the daily functions of the program.
- Schedule Staff according to the house minimum.
- Hold monthly staff meetings and conduct ISP meetings.
- Ensure staff training's are up to date and all documentations are handed in on time.
- Coordinated care plans with staff to ensure resident needs were met effectively.
- Supervised staff training and development to enhance service quality and compliance.
- Collaborated with families and external agencies to support resident well-being.
- Implemented safety protocols to maintain a secure living environment for residents.
- Monitored resident activities and behaviors to promote engagement and social skills.
- Organized community outings and events to encourage resident participation and inclusion.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Developed emergency plans in case of fire or other emergencies.
DSP Supervisor
Access: Supports For Living
New Windsor, NY
12.2013 - 12.2016
- Program ManagementEnsures that the program is operating effectively and required activities are being conducted; ensures that individual needs are being met; documents that the program follows state rules and guidelines; maintains individual files and records; assists in teaching and behavior support plans; directs the spending of program money; reports facility and vehicle maintenance issues; responds to individual and program emergencies and is generally available 24/7 with rotating on call responsibilities.
- Monitored health and safety conditions within residential settings.
- Collaborated with team members to ensure effective service delivery.
- Provided emotional support and encouragement to promote well-being.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
DSP
OPWDD
Middletown, NY
06.2012 - 12.2013
- Advocacy--Assists individuals with achieving personal outcomes; works on behalf of individuals to overcome barriers; helps individuals participate in activities of their choice; respects individual's personal beliefs, choices, and interests.
- Health Maintenance
- Personal Care
- Living Skills Development
- Behavior Development
- Operational Support
Direct Support Professional
Crystal Run Village Inc
Middletown, NY
04.2001 - 05.2012
- Advocacy--Assists individuals with achieving personal outcomes; works on behalf of individuals to overcome barriers; helps individuals participate in activities of their choice; respects individual's personal beliefs, choices, and interests.
- Health Maintenance
- Personal Care
- Living Skills Development
- Behavior Development
- Operational Support
Education
Bachelor of Arts - Bible Studies
Deeper Bible College
Ontario, CA 02.2023 - 07.2025
Skills
- Community Relations
- Documentation
- Fax
- Hiring
- Management
- Office Management
- Sharepoint
- Training
- Team Building
- Caregiving
- Special Education
- Menu Planning
- Developmental Disabilities Experience
- Budgeting
- Program Management
- Microsoft Excel
- Microsoft Word
- Case Management
- Vehicle Maintenance
- Autism Experience
- Support plan coordination
- Program management
- Compliance oversight
- Staff supervision
- Documentation management
- Team collaboration
- Problem solving
- Training development
- Decision-making skills
Certification
- CPR/First Aid
- Medication Administration
- SCIP Certified
- NAPPI trainer
- Diabetic certified
- Mandated Reporter
- Bridges to health (B2H) - 02/17 to Present
- Driver's license
Assessments
- Basic Computer Skills: PC, Proficient, 01/19
- Case Management & Social Work, Familiar, 01/20
- Work Style: Reliability, Proficient, 12/19
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Self direction support broker
Self Employed Services
06.2025 - Current
Bachelor of Arts - Bible Studies
Deeper Bible College
02.2023 - 07.2025
Self Direction
AIM Services, Inc.
01.2020 - Current
Compeer/Compeer Homeless Coordinator
Mental Health Association
11.2019 - 01.2020
Self Direction
Yedei Chesed
09.2018 - 01.2020
Supportive Employment Specialist
The Keon Center
11.2017 - 09.2018
Residential House Manager
Crystal Run Village Inc
01.2017 - 12.2017
DSP Supervisor
Access: Supports For Living
12.2013 - 12.2016
Catering
Nikki's Kitchen
05.2013 - Current
DSP
OPWDD
06.2012 - 12.2013
Direct Support Professional
Crystal Run Village Inc
04.2001 - 05.2012