Nichole D'Ottavio
Martinez,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
14
14
years of professional experience
Work History
Lead Server/Contract Event Server
The Cooperage American Grille
Walnut Creek, CA
06.2015 - Current
- Welcomed guests with genuine attitude, suggested beverage and menu options.
- Provided exceptional customer service to guests while ensuring the best possible guest experience.
- Maintained polite and professional demeanor to guests and staff throughout a successful shift.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Environmental Specialist
Millennium Environmental Consulting
Pleasant Hill, CA
09.2011 - 01.2013
- Researched current federal, state, local regulations governing the protection of natural resources from pollution or exploitation.
- Performed inspections of hazardous material sites to ensure safety protocols are followed during clean-up processes.
- Prepared reports summarizing findings from environmental studies or analyses.
- Analyzed laboratory samples of air pollutants to determine their effects on health or the environment.
- Conducted field investigations to collect data on air and water quality, soil contamination, and other environmental conditions.
Lead Server/Contract Event Server
Ruth's Chris
Walnut Creek, CA
03.2010 - 03.2012
- Provided fine dining customer service to guest while following the Ruth's Chris standard.
- Explained menu items, describing ingredients and cooking methods.
- Participated in ongoing training to enhance job skills and knowledge.
- Communicated effectively with other staff members to ensure smooth operation of events.
- Responded promptly to requests from guests regarding additional needs or changes during events.
Education
Bachelor of Science - Environmental Science/ Energy
San Jose State University
San Jose, CA05-2009
Skills
- Team Leadership
- Dining customer service
- Strong leadership
- Fine Dining
- Service prioritization
- Special Event Coordination
- POS system operations
- Employee Training and Development
- Tableside Service
- Attention to Detail
- Wine Pairing Expertise
References
- Nico Tzikas (925) 519-3851 The Cooperage
- Stacy Mittler (925) 451-8032 The Cooperage
- Seth Truman (925) 872-4113 The Cooperage
Timeline
Lead Server/Contract Event Server
The Cooperage American Grille
06.2015 - Current
Environmental Specialist
Millennium Environmental Consulting
09.2011 - 01.2013
Lead Server/Contract Event Server
Ruth's Chris
03.2010 - 03.2012
Bachelor of Science - Environmental Science/ Energy
San Jose State University
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