Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Earabino

Port Huron,MI

Summary

Driven professional with a proven track record at SEMCO Energy Gas, adept in customer relations and data entry proficiency. Excelled in resolving high-stress situations, enhancing customer loyalty, and ensuring accurate billing for commercial clients. Demonstrates a goal-oriented mindset with significant achievements in improving operational efficiency and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Meter Records Representative

SEMCO Energy Gas
03.2015 - 09.2024
  • Handled Billing for Large Meter and Commercial Customers.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Analyze all accounts for a specific cycle for commercial customers to bill the correct gas consumption monthly, maintain several spreadsheets for billing and adjusting accounts.



Customer Service Representative

SEMCO Energy Gas
11.2006 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Teller

Flagship Federal Credit Union
12.2005 - 11.2006
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Accounting Assistant

ITW Superb Products
10.2001 - 10.2005
  • Create Invoices from shipping history
  • Manually Invoice for Freight and Tooling
  • Process Monthly GM EFT
  • Enter all Lockbox and Wire Transfer Cash Postings
  • Enter all information on excel spreadsheets for Daily Sales Report
  • Handle all Purchase Orders for Company
  • Verify Purchase Order to Invoice Information and processed data for payment
  • Process Expense Reports and monthly credit card expenditures.
  • Process and print checks for vendor payments
  • Make all collection calls for US and Mexico customers.
  • Handle all month-end reports and calculate weekly payroll.

Education

No Degree - Accounting And Business

Baker College
Port Huron MI

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency

Timeline

Meter Records Representative

SEMCO Energy Gas
03.2015 - 09.2024

Customer Service Representative

SEMCO Energy Gas
11.2006 - 03.2015

Teller

Flagship Federal Credit Union
12.2005 - 11.2006

Accounting Assistant

ITW Superb Products
10.2001 - 10.2005

No Degree - Accounting And Business

Baker College
Nichole Earabino