Nichole Earabino
Port Huron,MI
Summary
Driven professional with a proven track record at SEMCO Energy Gas, adept in customer relations and data entry proficiency. Excelled in resolving high-stress situations, enhancing customer loyalty, and ensuring accurate billing for commercial clients. Demonstrates a goal-oriented mindset with significant achievements in improving operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Meter Records Representative
SEMCO Energy Gas
Port Huron, MI
03.2015 - 09.2024
- Handled Billing for Large Meter and Commercial Customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Analyze all accounts for a specific cycle for commercial customers to bill the correct gas consumption monthly, maintain several spreadsheets for billing and adjusting accounts.
Customer Service Representative
SEMCO Energy Gas
Port Huron MI
11.2006 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teller
Flagship Federal Credit Union
Port Huron MI
12.2005 - 11.2006
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Accounting Assistant
ITW Superb Products
Port Huron, MI
10.2001 - 10.2005
- Create Invoices from shipping history
- Manually Invoice for Freight and Tooling
- Process Monthly GM EFT
- Enter all Lockbox and Wire Transfer Cash Postings
- Enter all information on excel spreadsheets for Daily Sales Report
- Handle all Purchase Orders for Company
- Verify Purchase Order to Invoice Information and processed data for payment
- Process Expense Reports and monthly credit card expenditures.
- Process and print checks for vendor payments
- Make all collection calls for US and Mexico customers.
- Handle all month-end reports and calculate weekly payroll.
Education
No Degree - Accounting And Business
Baker College
Port Huron MISkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Meter Records Representative
SEMCO Energy Gas
03.2015 - 09.2024
Customer Service Representative
SEMCO Energy Gas
11.2006 - 03.2015
Teller
Flagship Federal Credit Union
12.2005 - 11.2006
Accounting Assistant
ITW Superb Products
10.2001 - 10.2005
No Degree - Accounting And Business
Baker College