Nichole Easterling
castle rock
Summary
Dynamic professional with a proven track record at Journey Church Colorado, adept in enhancing customer satisfaction and team coordination. Skilled in scheduling, project assistance, and fostering positive relationships, I excel in driving quality standards and meeting client expectations. My expertise includes a blend of strong organizational abilities and effective communication, ensuring seamless operations and client care excellence.
Overview
8
8
years of professional experience
Work History
Middle School Girls Coordinator
Journey Church Colorado
07.2024 - Current
- Assist the Middle School Pastor and team with weekly and special events. Be the Primary relational contact for female students within the ministry.
- Meet with female students on a weekly basis, with the overall focus of discipleship and relational development
- Assist in the development of serve team members for discipleship
- SERVE TEAM COORDINATOR: Be the primary relational contact for the 60+ serve team members within Journey Middle School. Weekly Check-In's to help the leaders feel equip and valued.
- MIDDLE SCHOOL ADMINISTRATIVE TASKS: Assist the Family Ministry assistant with the administrative needs of the Middle School Pastor and Middle School Ministry.
Front of House Manager
Mary Mac's Tea Room
02.2017 - 12.2017
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Client Care Representative
Retail Data Systems, SE
08.2016 - 02.2017
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base.
- Identified potential up-selling opportunities based on client needs analysis and provided tailored recommendations accordingly.
- Customer Service, Sales, Administrative
Education
Bachelor of Arts - Media, Communications, And Culture Concentration
Kennesaw State University
Kennesaw, GA05-2016
Skills
- Scheduling and calendar management
- Recordkeeping
- Project assistance
- Consulting
Timeline
Middle School Girls Coordinator
Journey Church Colorado
07.2024 - Current
Front of House Manager
Mary Mac's Tea Room
02.2017 - 12.2017
Client Care Representative
Retail Data Systems, SE
08.2016 - 02.2017
Bachelor of Arts - Media, Communications, And Culture Concentration
Kennesaw State University
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