Nichole Evans
Robinson,IL
Summary
Compassionate individual with established experience providing support. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Family Case Manager
Indiana Department of Child Services
06.2025 - Current
- Evaluate child welfare concerns by conducting thorough home visits.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
Medical Receptionist
Crawford Memorial Hospital
02.2020 - 04.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Frequently double-checked patient demographics and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for 10-physicians specialty medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
UnitedHealthcare
12.2018 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
Certified Nursing Assistant
Timber Creek Village Assisted Living
04.2012 - 12.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
04.2025
Associate of Applied Science - Medical Office Assistant
Illinois Eastern Community Colleges
05.2013
Skills
- Phone Etiquette
- File Management
- Schedule Management
- Staff Collaboration
- Child welfare
- Needs assessment
- Family services
- Compassion and care
- Professionalism under pressure
Affiliations
- Psi Chi, the International Honor Society in Psychology
- American Psychological Association
Certification
- Paraprofessional
License Type - STS
License Number - 2693447
- Child and Adolescent Needs and Strengths (CANS) Certification Birth to 17
Timeline
Family Case Manager
Indiana Department of Child Services
06.2025 - Current
Medical Receptionist
Crawford Memorial Hospital
02.2020 - 04.2024
Customer Service Representative
UnitedHealthcare
12.2018 - 01.2020
Certified Nursing Assistant
Timber Creek Village Assisted Living
04.2012 - 12.2018
Associate of Applied Science - Medical Office Assistant
Illinois Eastern Community Colleges
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
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