HubSpot
Nichole Hinkle
Las Vegas,NV
Summary
Dynamic Account Manager with extensive expertise in building partnerships, retaining key accounts, and driving growth through strategic upselling and cross-functional collaboration. Proven ability to enhance profit channels while managing a diverse portfolio of clients. Adept at developing comprehensive training materials, streamlining onboarding processes, and leveraging data-driven insights to boost customer satisfaction and retention. Strong leader with proficiency in growing professional networks, influencing decision-makers and delivering exceptional customer service. I am experienced in marketing, onboarding, content strategy, recruiting, and CRM, with a track record of improving KPIs and optimizing account performance.
Overview
4
4
years of post-secondary education
1
1
MLO License
20
20
years of professional experience
Work History
Account Manager
Yellowstone Local
Remote
2023.04 - 2024.04
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager
Contractor Clinic
Remote
2023.01 - 2023.04
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs. Including helping with social media ads.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built relationships with customers and community to promote long term business growth.
Director of Operations
Theta Delta Chi Fraternity
Remote
2022.06 - 2022.12
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
Customer Success Manager
Revonate
Remote
2022.01 - 2022.04
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Social Media Manager / Doctors Assistant
LV Plastic Surgery
Las Vegas , NV
2019.07 - 2022.01
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Led efforts to improve overall patient experience within the practice, resulting in positive feedback from patients and increased referrals from other physicians.
Loan Officer / LOA /Loan Coordinator
Gold Star Mortgage Financial Group
Las Vegas , NV
2017.07 - 2019.07
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Executive Assistant
Marcus & Millichap
Las Vegas , NV
2016.05 - 2017.06
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
B.S. Business Administration -
MSU Denver
Denver 2003.05 - 2007.08
High School Diploma -
Horizon High School
Broomfield 1999.05 - 2002.08
Skills
- Customer Relationship Management
- Excellent Communication Skills
- Business Strategies
- Acquisition and Retention Strategies
- Administrative Oversight
- Budgetary Reviews
- Financial Controls Implementation
- Quarterly Reviews
- Digital Content Development
- Brand Development and Awareness
- Social Ad Campaigns
- Sales Expertise
- Financial Analysis Aptitude
- Technical Skills Instruction
- Recruitment
- New Hire Orientation
- Complaint Handling
Certification
- Licensed MLO - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteHybridSoftware
Salesforce
Slack
Buffer
Canva
Asana
Notion
Mailchimp
Google Workspace
Adobe
Docusign
Timeline
Account Manager
Yellowstone Local
2023.04 - 2024.04
Account Manager
Contractor Clinic
2023.01 - 2023.04
Director of Operations
Theta Delta Chi Fraternity
2022.06 - 2022.12
Customer Success Manager
Revonate
2022.01 - 2022.04
Social Media Manager / Doctors Assistant
LV Plastic Surgery
2019.07 - 2022.01
Loan Officer / LOA /Loan Coordinator
Gold Star Mortgage Financial Group
2017.07 - 2019.07
Executive Assistant
Marcus & Millichap
2016.05 - 2017.06
B.S. Business Administration -
MSU Denver
2003.05 - 2007.08
High School Diploma -
Horizon High School
1999.05 - 2002.08
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