Nichole Folger
Medford
Summary
Results-driven front office team leader with over 10 years of experience in healthcare operations. Skilled in motivating teams, enhancing patient service protocols, and ensuring confidentiality. Committed to implementing training programs that elevate service delivery and team performance.
Overview
14
14
years of professional experience
Work History
Front Office Team Leader
Open Door Family Dentistry
Medford, OR
08.2021 - Current
- Supervised front office operations to ensure seamless patient flow and service delivery.
- Trained and mentored team members on patient service protocols and office procedures.
- Trained and mentored new team members, ensuring consistent service delivery across the front office team.
- Adhered to new scheduling system, improving appointment management efficiency.
- Coordinated communication between dental staff and patients for enhanced satisfaction.
- Assisted in developing training materials for onboarding new front office staff, ensuring consistency in service standards.
- Resolved patient inquiries and concerns, fostering positive relationships and loyalty.
Pharmacy Operations Manager
Walgreens
Central Point, OR
06.2012 - 08.2021
- Oversaw pharmacy operations day to day to ensure compliance with regulatory standards and company policies.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Led training programs for pharmacy staff, enhancing service delivery and operational efficiency.
- Implemented workflow improvements, increasing productivity and reducing medication dispensing errors.
- Creating pharmacy technician schedules working with weekly budgeting hours.
- Became immunization certified to properly administer immunizations and testing during Covid with upmost safety protocols.
- Ensured the prescriptions were ready for the pharmacist in a timely matter for the best patient care.
Education
GED -
Rogue Community College
Medford, ORSkills
- Customer service focus
- Motivation techniques
- Strong leadership
- Maintaining confidentiality
- Exceptional communication
- Patient relations
Timeline
Front Office Team Leader
Open Door Family Dentistry
08.2021 - Current
Pharmacy Operations Manager
Walgreens
06.2012 - 08.2021
GED -
Rogue Community College