Nichole Frederick
Ypsilanti,Michigan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Health Response Call Center Representative
University Of Michigan
04.2022 - Current
- Responded to customer calls and emails to answer questions about vaccination compliance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bartender Trainer
Aubreespizza
09.2019 - 01.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Skilled at working independently and collaboratively in a team environment.
Lead Bartender
Grand River Brewery
08.2018 - 09.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Associate of Applied Science - Medical Billing And Coding
Washtenaw Community College
Ann Arbor, MI05.2022
Skills
- Training and Development
- Customer Communication
- Customer Support
- Cash Handling
- Data Gathering
- Call Center Operations
- Technical Troubleshooting
Timeline
Health Response Call Center Representative
University Of Michigan
04.2022 - Current
Bartender Trainer
Aubreespizza
09.2019 - 01.2020
Lead Bartender
Grand River Brewery
08.2018 - 09.2019
Associate of Applied Science - Medical Billing And Coding
Washtenaw Community College
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