Nichole Goff
Fort Wayne,IN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Caregiver
Village Caregiving
Fort Wayne, IN
08.2024 - Current
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Independent Contractor
DoorDash
Fort Wayne, IN
05.2024 - 09.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Navigated routes with relevant map programs and GPS systems.
Admissions Assistant
Coventry Meadows
, IN
08.2023 - 04.2024
- Handled incoming calls and directed callers to appropriate department or employee.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home.
- Explained policies, procedures and services to patients.
Cook
Park Place Assisted Living
Fort Wayne, Indiana
04.2023 - 08.2023
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Used standardized recipes and other instructions to prepare food.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Adhered to food safety standards when storing and preparing foods.
Cook
St Anne Communities
Fort Wayne, Indiana
06.2022 - 04.2023
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Requested supplies and equipment orders, explaining needs to managers.
- Received and stored food and supplies.
- Organized storage areas for efficient usage of space.
- Used standardized recipes and other instructions to prepare food.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Made meals in accordance with company standards and requirements.
Education
Associate of Applied Science - Culinary Arts
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2023
Bachelor of Science - Social Work
Indiana Wesleyan University
Marion, INSkills
- Verbal and written communication
- Client relations
- Calm demeanor
- Follow-up skills
- Filing
- Clerical support
- Data entry
- Microsoft outlook
- Adaptive team player
- Computer proficiency
Timeline
Caregiver
Village Caregiving
08.2024 - Current
Independent Contractor
DoorDash
05.2024 - 09.2024
Admissions Assistant
Coventry Meadows
08.2023 - 04.2024
Cook
Park Place Assisted Living
04.2023 - 08.2023
Cook
St Anne Communities
06.2022 - 04.2023
Associate of Applied Science - Culinary Arts
Ivy Tech Community College of Indiana
Bachelor of Science - Social Work
Indiana Wesleyan University