Nichole Hillsman
San Antonio,TX
Summary
Detail-oriented professional with strong collaborative leadership and effective communication skills, adept at problem-solving and managing multiple tasks efficiently. Experienced in customer service and team mentoring, ready to leverage expertise in a new role. Seeking to contribute to a dynamic team with a focus on growth and success.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster
USAA - P&C Auto Insurance
San Antonio, TX
07.2023 - Current
- Provides exceptional customer service, addressing concerns and questions promptly
- Interview claimants, witnesses, police officers, and other parties involved in the claim
- Evaluates auto insurance claims for accuracy and compliance with policy guidelines.
- Determine liability based on facts gathered from investigations
- Mentor new hires with policies, procedures, and USAA guidelines
- Manager Delegate in MCO absence
- Leads PTO distribution to team members for out of office team member
Soldier - Motor Transport
United States Army
US
11.2016 - 06.2023
- Learned how to follow from, and then lead personnel from different walks of life for mission success.
- Led tactical operations, ensuring mission success through strategic planning and execution.
- Oversaw and checked the proper loading and unloading of cargo on vehicles and trailers to ensure the safety of personnel and equipment.
- Trained and mentored junior soldiers, fostering skill development and team cohesion.
- Advised command staff on potential risks associated with operations prior to mission execution.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
Customer Service Representative
Alorica
US
05.2016 - 08.2016
- Secured members' personally identifiable information, properly storing and shredding documents with sensitive information.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Conducted outreach to tech members to assist with any account inquiries.
Customer Service Representative
Kelly Services For Allstate
San Antonio, Texas
12.2015 - 05.2016
- Paired customers with licensed agents to complete insurance policies
- Pre-screened customers for eligible quotes/discounts to ensure they were offered the best rate for insurance
- Developed the ability to multi-task, which allowed me to type fast and accurately while accomplishing other task simultaneously
Customer Service Specialist/ Cashier
HEB Corporation
San Antonio, Texas
11.2013 - 12.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Administratively assist other departments as needed (Business Center, Showcasing and Merchandising) to ensure the store was providing the best service in all departments.
- Trained new cashiers on POS systems and company policies, enhancing team performance and compliance.
- Maintained cleanliness and organization in checkout area for optimal customer experience.
Education
High School Diploma -
East Central High School
TXRadiologic Technology
St. Philip's College
TXSkills
- Collaborative Leadership
- Attention to detail
- Multitasking Abilities
- Reliability
- Time management
- Effective Communication
- Proficient in Document and Presentation Software
- Customer service
- Problem-solving
- Claims handling
Timeline
Auto Claims Adjuster
USAA - P&C Auto Insurance
07.2023 - Current
Soldier - Motor Transport
United States Army
11.2016 - 06.2023
Customer Service Representative
Alorica
05.2016 - 08.2016
Customer Service Representative
Kelly Services For Allstate
12.2015 - 05.2016
Customer Service Specialist/ Cashier
HEB Corporation
11.2013 - 12.2015
Radiologic Technology
St. Philip's College
High School Diploma -
East Central High School