Tiffany Jones
Spring Branch,TX
Summary
Experienced with managing convenience store operations and leading staff to deliver optimal customer service. Utilizes strong organizational skills to ensure smooth daily operations and compliance with company policies. Track record of fostering team collaboration and addressing customer needs effectively.
Proven ability to mentor educators and implement innovative teaching strategies, leveraging advanced mathematics and critical thinking skills to drive student success. Committed to fostering collaborative teamwork and effective communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Auto Claims Adjuster
USAA
2025.10 - Current
- Evaluated auto claims to determine coverage and liability based on policy guidelines.
- Conducted thorough investigations, including interviews, assess claim validity.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Mentored junior adjusters on best practices for claims handling and customer service.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
Assistant Manager
QuikTrip
2023.08 - 2025.10
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Conducted regular store audits to maintain consistent operational standards throughout the region.
- Oversaw daily operations, addressing any challenges that arose swiftly while maintaining a high standard of quality control.
- Provided exceptional customer service by actively listening to customer needs, offering recommendations when needed.
Mathematics Teacher
San Antonio ISD Young Women's Leadership Academy
2022.06 - 2023.06
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills and abilities of high school students.
- Established a positive learning environment by enforcing consistent classroom norms and using effective classroom management techniques.
Mathematics Teacher
Seguin ISD
2017.07 - 2022.06
- Mentored new teachers to help them succeed in their roles, providing guidance on effective teaching practices and classroom management techniques.
- Provided targeted support for at-risk students, creating individualized plans to address academic challenges and promote success.
- Implemented inquiry-based learning strategies, encouraging critical thinking and problem-solving skills among students.
- Assessed student progress regularly, adapting instruction as needed for optimal learning outcomes.
Education
Bachelor of Science - Mathematics
University of North Texas
Denton, TX2016-12
Associate of Science - Mathematics
Alamo Community College
San Antonio, TX2013-06
High School Diploma -
Judson Early College Academy
Live Oak, TX2013-06
Skills
- Critical Thinking
- Effective communication
- Customer service
- Task management
- Strong attention to detail
- Collaborative teamwork
- Experienced in Excel, Word, and PowerPoint
- Advanced Mathematics (Statistics, Calculus)
- Proficient in Google Workspace
- Data analysis with R and SQL
Certification
Data Analytics Boot Camp, University of Texas at San Antonio
October 2022
Google Data Analytics, Coursera
January 2024
Certified SQL Developer, W3 Schools
June 2024
Timeline
Auto Claims Adjuster
USAA
2025.10 - Current
Assistant Manager
QuikTrip
2023.08 - 2025.10
Mathematics Teacher
San Antonio ISD Young Women's Leadership Academy
2022.06 - 2023.06
Mathematics Teacher
Seguin ISD
2017.07 - 2022.06
Bachelor of Science - Mathematics
University of North Texas
Associate of Science - Mathematics
Alamo Community College
High School Diploma -
Judson Early College Academy