Alanis Orona
United States
Summary
A motivated and personable young professional, who pursued a Bachelor of Science in Communications at Lamar University. Eager to put my skills of management and public relations towards a full-time position to help establish strong, and long-lasting relationships with clients and a company. With a strong work ethic, drive for success, excitement to learn, and the will to take challenges head on, I plan to grow with and within a company.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
USAA
08.2022 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, and legal representatives for seamless collaboration throughout the claims process.
Assistant Manager
Crossvine Market
07.2018 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Crossvine Market
03.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Front Desk Receptionist
Schulenburg Family Fitness and Rehabilitation
05.2015 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science - Communication
Lamar University
Beaumont, TX05.2022
Associate of Arts - General Studies
Blinn College
Brenham, TX08.2018
Skills
- Dependable
- Attention to detail
- Excellent communication skills
- Computer proficient
- Strong work ethic
- Outgoing and personable
- Organizational skills
- Problem-Solving
- Bilingual
- Fast learner
- Adaptable
- Loyal
- Critical Thinking
Timeline
Auto Claims Adjuster
USAA
08.2022 - Current
Assistant Manager
Crossvine Market
07.2018 - 07.2022
Cashier
Crossvine Market
03.2017 - 07.2018
Front Desk Receptionist
Schulenburg Family Fitness and Rehabilitation
05.2015 - 08.2016
Bachelor of Science - Communication
Lamar University
Associate of Arts - General Studies
Blinn College