Annette Gaston
Houston,United States
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases. Strong organizational and communication traits. Knowledgeable and resolute customer service professional with experience. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and purposeful with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Personable Office Administrator with 40 years of experience prioritizing multiple tasks requiring prompt solutions. Talented analytical person managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Auto Claims Adjuster
Pilot Catastrophe Services
Fort Worth, TX
09.2021 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Evaluated and investigated auto claims and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Determined salvage value on total-loss vehicle.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in challenging environment.
- Identified issues, analyzed information, and provided solutions to problems.
Records Retrieval Specialist
Ontellus
Houston, TX
07.2021 - 07.2021
- Updated records with latest information.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Classified files based on source, type, or other details.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, and processing files.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Case Manager
Mpact Strategic Consulting
Houston, TX
01.2021 - 03.2021
- Maintained current understanding of local, state, and federal guidelines for emergency response.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Assisted Fort Bend County Small Business Emergency Grant Program to assist businesses impacted by COVID-19
- Conducted eligibility, intake and assessment for Fort Bend County COVID-19 Grant
- Provided high customer service consistently
- Responsible for interpersonal, time management and organizational skills
- Responsible for strong mindfulness, meet deadlines and follow up in a timely fashion
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Census Enumerator
U. S. DEPARTMENT OF COMMERCE BUREAU OF THE CENSUS
Houston, TX
03.2020 - 10.2020
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Attended team meetings to develop job knowledge.
- Communicated with Census takers via phone to answer questions and expedite process.
- Leveraged smartphones to record information.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Observed participants and recorded results.
- Explained questions in better detail for interviewees to allow truthful answers.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Coded data from participant interviews.
- Completed surveys by rechecking contact information before ending each call.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Disaster Recovery Specialist
IEM, Inc, Innovative Emergency Management
Texas City, Texas
11.2018 - 05.2020
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Maintained current understanding of local, state, and federal guidelines for emergency response.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours, night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Processing applicants within the functional area with direct supervision.
- Maintaining complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established.
- Provide support with day-to-day project management activities for functional area, which at times include monitoring, reporting, specialized advisory services, and applicant consultation services.
- Experience with CDBG housing and FEMA Hazard Mitigation, provide excellent customer service.
- Exercise excellent interpersonal, written, and oral communication skills, ability to multitask and work independently.
Disaster Case Manager/QA/QC Assistant
Adecco Staffing/H2Bravo
Houston, TX
12.2017 - 09.2018
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Perform Case Management duties for under construction applications, ineligible applications, and withdrawn applications.
- Make outbound calls to coordinate inspection scheduling.
- Receive inbound calls regarding construction issues, program questions and other customer service issues.
- Utilize the program’s Issue Management System to refer applicants concerns to Damage Assessment/Construction Liaisons for resolution.
- QA/QC Assistant ensured that administrative and procedural activities were implemented so that the requirements and goals of the organization were fulfill and service was consistent.
- Attend staff meetings and training as applicable.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Accounts Payable and Receivable Clerk
Robert Half Office Team
Katy, TX
02.2017 - 08.2017
- Completed biweekly payroll for company personnel.
- Input high volume of monthly invoices with consistent accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Matched purchase orders with invoices and recorded necessary information.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using SAP and Quickbooks
- Entered figures using 10-key calculator to compute data quickly.
Administrator
Ameritech, Inc
Houston, TX
12.2010 - 09.2016
- Assist the Operations Manager in any capacity needed.
- Prepare sales orders and purchase orders.
- Prepare shipping international and local orders.
- Assist with budget and inventory.
- Answer telephone and give information to callers, take messages or transfer calls to appropriate individuals.
- Compose and distribute meetings notes, correspondence and reports, filing, opening incoming mail & route to appropriate individuals.
- Order and disperse supplies.
- Operate office machines such as photocopier, scanners, fax machine and personal computer.
- Entered and maintained departmental records in company database.
- Devised and implemented improvements to reporting procedures.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Aided colleagues, managers and customers through regular communication and assistance.
- Computerized office activities-maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Education
Diploma - Executive Secretary
Phillips Business College
Metaire, LA05.1982
High School Diploma -
Grace King High School
Metairie, LA05.1981
Skills
- Natural disaster experience
- Onsite inspection skills
- Dependable and Responsible
- Organization and Time Management
- Clerical Support
- Decision Making
- Teamwork and Collaboration
- Planning and Coordination
- Policies and procedures
- Staff Management
- Business administration
- Verbal and written communication
- Information Intake
Certification
Texas All Lines Adjuster - Exp. 01/31/2023
Minnesota (PCAM) Adjuster - Exp. 01/31/2024
New Mexico (M) Adjuster - Exp. 01/31/2024
Louisiana (A) (PCR) Adjuster - Exp. 01/31/2024
Florida (M) Adjuster - Exp. 01/31/2025
Kentucky (PCA) Adjuster - Exp. 01/31/2025
Texas Notary – Commission Expires 03/06/2024
TWIC (Transportation Worker Identification Credential) – Expires 11/28/2022
Timeline
Auto Claims Adjuster
Pilot Catastrophe Services
09.2021 - Current
Records Retrieval Specialist
Ontellus
07.2021 - 07.2021
Case Manager
Mpact Strategic Consulting
01.2021 - 03.2021
Census Enumerator
U. S. DEPARTMENT OF COMMERCE BUREAU OF THE CENSUS
03.2020 - 10.2020
Disaster Recovery Specialist
IEM, Inc, Innovative Emergency Management
11.2018 - 05.2020
Disaster Case Manager/QA/QC Assistant
Adecco Staffing/H2Bravo
12.2017 - 09.2018
Accounts Payable and Receivable Clerk
Robert Half Office Team
02.2017 - 08.2017
Administrator
Ameritech, Inc
12.2010 - 09.2016
Diploma - Executive Secretary
Phillips Business College
High School Diploma -
Grace King High School
Texas All Lines Adjuster
Texas Notary – Commission Expires 03/06/2024
TWIC (Transportation Worker Identification Credential) – Expires 11/28/2022
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